Support response

• 📅 Tech Support and Bug Tracking are handled from 14 to 17 CLST. No weekend support. Response time within 14 days.
• 🏥 Community Help is open 24/7 and is entirely user driven. Ask nicely and be polite with other users.
• 🤴 Extra Support is delivered within 12 hours (average 6 hours).

Support checklist

• ✅ Confirm that your server meets the System Requirements
• 🔥 Check for any available Hotfix - your issue could be already reported/fixed
• 📚 Read documentation - It will be required to Debug and understand Errors for a faster support response

Requesting help

• 🛎 Open a Ticket if you need software support or assistance
• 🐞 Open a Bug if you found something to report
• 👑 Purchase Extra Support to get direct priority email communication and assitance with the developer.