• Welcome to the Chevereto User Community!

    Here, users from all over the world come together to learn, share, and collaborate on everything related to Chevereto. It's a place to exchange ideas, ask questions, and help improve the software.

    Please keep in mind:

    • This community is user-driven. Always be polite and respectful to others.
    • Support development by purchasing a Chevereto license, which also gives you priority support.
    • Go further by joining the Community Subscription for even faster response times and to help sustain this space
  • Chevereto Support CLST

    Support response

    Support checklist

    • Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
    • Confirm that the server meets the System Requirements
    • Check for any available Hotfix - your issue could be already reported/fixed
    • Read documentation - It will be required to Debug and understand Errors for a faster support response

I cannot finalize the installation of the new update

Status
Not open for further replies.
brunog

brunog

Chevereto Member
⚠ Fill out this template to describe the issue you are experiencing. Check hotfixes for known issues. Must provide relevant debug information, if you have a Network license you can ask to examine your installation directly. Read and follow the troubleshoot for debugging instructions.
⏳ Ticket response time is 48-hours
🇨🇱 Support is delivered in CLST (holidays and weekends are excluded)
💸 Purchase extra support to get 12-hours response time and no hassle ($45)
⛔ Tickets not following the guidelines will be handled as community support.
🚧 Don't edit the titles of this template and remove all instructions when done.

▶ Reproduction steps
  1. [Example: Update from X to Y
  2. [Example: Open the website]
  3. [Example: Go to /upload and upload a X image]
😢 Unexpected result

[Example: The website responds with a 500 error, in some routes it is just a white screen.]

📃 Error log message

[Example: Attached is the server error log relevant to this issue]
 
Sort by date Sort by votes
Hello,

I cannot finalize the installation of the new update
(from version 3.20.5 to version 3.20.6).
Network license

Indeed, there is a problem with updating the database ...
Here is my PHP and MySql configuration:
PHP version: 7.4.16
Server: Apache - Linux / litespeed
MySQL version: 10.3.29-MariaDB

And here is the error when I want to update manually from PhPMyAdmin:

Error
SQL request :
ALTER TABLE galph_users MODIFY` user_username` varchar (255) NOT NULL
MySQL replied: Documentation
# 1071 - The key is too long. Maximum length: 1000


Thanks for your help

Regards,
Bruno G.
 
Upvote 0 Downvote
Dear @brunog,

Unfortunately, this ticket has more than 14 days without a reply or feedback from you. We will now consider this ticket abandoned and its status is now closed.

Please, don't hesitate to create a new ticket if this matter is still causing you trouble. If this is already solved you can ignore this message.
 
Upvote 0 Downvote
Status
Not open for further replies.
Back
Top