• Welcome to the Chevereto user community!

    Here users from all over the world gather around to learn the latest about Chevereto and contribute with ideas to improve the software.

    Please keep in mind:

    • 😌 This community is user driven. Be polite with other users.
    • 👉 Is required to purchase a Chevereto license to participate in this community (doesn't apply to Pre-sales).
    • 💸 Purchase a Pro Subscription to get access to active software support and faster ticket response times.
  • Chevereto Support CLST

    Support response

    Support checklist

    • ⚠️ Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
    • ✅ Confirm that the server meets the System Requirements
    • 🔥 Check for any available Hotfix - your issue could be already reported/fixed
    • 📚 Read documentation - It will be required to Debug and understand Errors for a faster support response

I cannot finalize the installation of the new update

Status
Not open for further replies.
brunog

brunog

Chevereto Member
⚠ Fill out this template to describe the issue you are experiencing. Check hotfixes for known issues. Must provide relevant debug information, if you have a Network license you can ask to examine your installation directly. Read and follow the troubleshoot for debugging instructions.
⏳ Ticket response time is 48-hours
🇨🇱 Support is delivered in CLST (holidays and weekends are excluded)
💸 Purchase extra support to get 12-hours response time and no hassle ($45)
⛔ Tickets not following the guidelines will be handled as community support.
🚧 Don't edit the titles of this template and remove all instructions when done.

▶ Reproduction steps
  1. [Example: Update from X to Y
  2. [Example: Open the website]
  3. [Example: Go to /upload and upload a X image]
😢 Unexpected result

[Example: The website responds with a 500 error, in some routes it is just a white screen.]

📃 Error log message

[Example: Attached is the server error log relevant to this issue]
 
Sort by date Sort by votes
Hello,

I cannot finalize the installation of the new update
(from version 3.20.5 to version 3.20.6).
Network license

Indeed, there is a problem with updating the database ...
Here is my PHP and MySql configuration:
PHP version: 7.4.16
Server: Apache - Linux / litespeed
MySQL version: 10.3.29-MariaDB

And here is the error when I want to update manually from PhPMyAdmin:

Error
SQL request :
ALTER TABLE galph_users MODIFY` user_username` varchar (255) NOT NULL
MySQL replied: Documentation
# 1071 - The key is too long. Maximum length: 1000


Thanks for your help

Regards,
Bruno G.
 
Upvote 0 Downvote
Dear @brunog,

Unfortunately, this ticket has more than 14 days without a reply or feedback from you. We will now consider this ticket abandoned and its status is now closed.

Please, don't hesitate to create a new ticket if this matter is still causing you trouble. If this is already solved you can ignore this message.
 
Upvote 0 Downvote
Status
Not open for further replies.
Back
Top