slomoo
Chevereto Member
Dear user, Software Support is included with your license. Do note:
3.17 to 3.20
During the upgrade process, it was reported that EXIF PHP was missing, which is estimated to be the lack of EXIF extension, so I reinstalled an EXIF extension of PHP, restarted PHP and nginx, and the website reported 500
[Example: The website responds with a 500 error, in some routes it is just a white screen. The debug from the server is... ]
📃 Error log message
Provide the error log message (if any). If you find hard to debug consider purchasing Extra Support.
[Example: Must attach/paste the server error log relevant to this issue]
- ⚠️ Check hotfixes before opening a ticket
- ⏳ Ticket response time is within 30 days
- If you need a faster response purchase Extra Support
- 🇨🇱 Support is delivered in CLST working hours
- 🚧 Software Support only covers software issues
- 👉 Must provide debug information
3.17 to 3.20
- [Example: Update from 3.17 to 3.20]
- [Example: Open the website]
- [Example: Go to /upload and upload a X image]
During the upgrade process, it was reported that EXIF PHP was missing, which is estimated to be the lack of EXIF extension, so I reinstalled an EXIF extension of PHP, restarted PHP and nginx, and the website reported 500
[Example: The website responds with a 500 error, in some routes it is just a white screen. The debug from the server is... ]
📃 Error log message
Provide the error log message (if any). If you find hard to debug consider purchasing Extra Support.
[Example: Must attach/paste the server error log relevant to this issue]