Availability of the author to answer questions related to the system and its inner working
Answering to technical questions about system features and its components
Assistance with reported bugs and system issues
Help with included third-party assets
Support is delivered directly by the creator of Chevereto which means that you can ask how to implement ideas or extend your website. If the problem or issue is not related to Chevereto, we will guide you to make it work and if there is a script error we will fix it directly in your website.
Chevereto support is delivered within few hours of your initial request. Since we believe in transparency, all the Tech support issues are public.
What if I need more help?
In the case that you need us to fix an error caused by a third-party (like bad coding in the application files or issues of that nature) you only need to let us know and we will be happy to help you.
We usually don't charge per third-party incidents, but it depends on the complexity of the problem. In most cases we are able to detect the problem so you only need to forward that info to the alleged third-party to get things fixed.
If you purchased our Network bundle with TMDHosting please complete the license activation form to get your free Network license.