Chevereto Support

With a Chevereto license subscription you get access to all our support offering.

Installation service

Installation service deploys Chevereto in your premises.

  • Response time within 48 hours
  • Direct email communication
  • Provided by support engineer
  • Installation service
  • VPS · Docker · Web panels
  • Turnkey experience
  • * Installation available for cPanel, Plesk, Docker, VPS (Ubuntu)

Extra Support

Extra support is delivered in private, via email and directly with Chevereto creator. Translation available, you can ask in your language.

  • Response time within 24 hours
  • Direct email communication
  • Provided by Chevereto creator
  • Custom installation service
  • Fix damaged installation
  • Ask for other services
  • * Support fee per hour

Pro Support

Support subscription with faster response times and improved community perks.

  • Response time within 3 days
  • Priority Bug tracking and RFC
  • Unrestricted community access
  • Access to Pro forums
  • * Renewable subscription

Bug Tracking

Report any issues you may encounter. Fixes gets pushed to improve the software.

  • Response time within 15 days
  • Doesn't cover server issues

1. Read the documentation

The documentation provides information on everything and the troubleshoot allows you to easily narrow down the issue you are experiencing.

2. Open a ticket

Once you narrow down your issue you can open a ticket.

  • * Response time within 15 days