Suporte

Chevereto is actively maintained and supported. A trilling community and a supportive developer got you covered.

Pro Support
Extra Support
Bug tracking

Pro Support

Top-choice alternative for pros with the following perks:

  • 3-day response for Software Support tickets
  • Priority Bug tracking and RFC
  • Unrestricted community access
  • Access to Pro forums
  • One (1) Extra Support ticket
  • * Renewable subscription

Extra Support

Extra Support which covers all the issues outside the scope of Software Support:

  • Covers installation issues, damaged installation and server issues
  • Delivered by Chevereto creator
  • Direct email communication
  • Installation servicing
  • Response time within 36 hours
  • * Support fee per incident
  • * During working hours

Bug tracking

Bug tracking is totally free, it covers any kind of reproducible error in the software.

  • 30-day response time
  • Doesn't cover server issues
  • Requires debugging and understanding of system errors

1. Read the documentation

The Documentação provides information on everything and the troubleshoot allows you to easily narrow down the issue you are experiencing.

2. Open a ticket

Once you narrow down your issue you can open a ticket.

  • * Response time within 30-days

No time for digging all the tech?

Check our upcoming cloud offering alternative to enjoy our software without any trouble.

  • Chevereto.cloud