Chevereto Support

With a Chevereto license subscription you get access to all our support offering.

Installation service

Installation service deploys Chevereto in your premises. It also covers software update.

  • Response time within 48 hours
  • Direct email communication
  • Provided by Rodolfo Berrios
  • Install/update service
  • VPS · Docker · Web panels
  • Turnkey experience
  • * Installation available for cPanel, Plesk, Docker, VPS (Ubuntu)

Extra Support

Extra support is all about special care and customization.

  • Response time within 24 hours
  • Direct email communication
  • Provided by Rodolfo Berrios
  • Custom installation service
  • Fix damaged installation
  • Ask for other services
  • * Support fee per hour

Pro Support

Support subscription with faster response times and improved community perks.

  • Response time within 3 days
  • Priority Bug tracking and RFC
  • Unrestricted community access
  • Access to Pro forums
  • * Renewable subscription

Bug Tracking

Report any issues you may encounter. Fixes gets pushed to improve the software.

  • Response time within 15 days
  • Doesn't cover server issues

1. Read the documentation

The documentation provides information on everything and the troubleshoot allows you to easily narrow down the issue you are experiencing.

2. Open a ticket

Once you narrow down your issue you can open a ticket.

  • * Response time within 15 days