Full-service support with your Chevereto Pro subscription

Full-service support

We install, update, and repair Chevereto on your own server, whether it runs on Docker, a VPS, or a web panel.

• Direct email support
• Installation and updates done for you
• System rescue and repair
• Covers dedicated, VPS, Docker, and web panel setups
• Priority bug tracking & RFC voting
• Exclusive Pro subscriber forums

• ^* Included with your Chevereto Pro subscription
• ^* Responses within 48 hours

• $0 · Get Pro support

Extra support

Get direct engineering help from the creator of Chevereto to solve complex server or code integration issues.

• Direct email & chat communication
• Custom installation & code/system modifications
• Setup libraries, extensions & FFmpeg/multimedia tools
• Setup SPF, DKIM, and other DNS records
• Extensive customization & dedicated care

• ^* Fast response time within 24 hours

• $60 · Get Extra support

Bug tracking

Report any issues you may encounter. Fixes gets pushed to improve the software.

• Response time within 15 days
• Doesn't cover server issues

1. Read the documentation

The documentation provides information on everything and the troubleshoot allows you to easily narrow down the issue you are experiencing.

• Debug
• Troubleshoot

2. Open a ticket

Once you narrow down your issue you can open a ticket.

• ^* Response time within 15 days

• Open a ticket