Warning for those considering purchasing

rhino

Network license
License owner
Joined
Dec 26, 2018
Messages
7
Points
53
I purchased a multi-site license for this product and it would not work when installed on my server. When I contacted support to say so and asked for a refund since I was unable to use the license I was told that I was out of luck and all purchases were final. Buyer beware as you will not get any support even as a paid customer.
 

tomsit

Moderator & Chevereto freak
Community Staff
Joined
Nov 25, 2016
Messages
496
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145
Location
Norway
Website
freeimage.host
I'm not sure I understand the problem. Normally chevereto doesn't provide server support, equal to eg; microsoft doesn't provide you with support for windows installation if your PC is badly configured or built.

You should also read the Policies before buying into things, it clearly states no refunds.

2181

Did you try to ask the community for your issues?

2182
 
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rhino

Network license
License owner
Joined
Dec 26, 2018
Messages
7
Points
53
The software didn't work when installed. I've accepted that I'm out the cash I spent on the license...but I can still warn folks that you won't get any help if the software doesn't work. You'll just be told to piss off (which is what I was told).
 
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tomsit

Moderator & Chevereto freak
Community Staff
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Nov 25, 2016
Messages
496
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Norway
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freeimage.host
You are right about that, you won't get support from the developer on server side issues. But community support is here for this kind of stuff. Did you try that before posting this thread? We have a few ways to go about this, you could post a thread on the community support section or head over to the discord where a bunch of active and experienced members hangs around.
 
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rhino

Network license
License owner
Joined
Dec 26, 2018
Messages
7
Points
53
My experience with the developer and how he responded to my inquiry is what prompted the original post. The developer didn't offer any suggestions to go to the community or anything. He was rude, dismissive, and gave off the impression that I should just piss off. While I might be out my $65, If my post gives someone else pause before making that purchase...then it has served its purpose.
 
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tomsit

Moderator & Chevereto freak
Community Staff
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Nov 25, 2016
Messages
496
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Location
Norway
Website
freeimage.host
In that case I feel sorry for you. But I need to clarify the fact that the software does work as long as the server is configured and set up right, just so there isn't any confusion on that part.
 

rhino

Network license
License owner
Joined
Dec 26, 2018
Messages
7
Points
53
It was the only image hosting software I tried (of 5 different ones) that didn't work on my server. I don't know what was different about it then anything else...but his interactions didn't give me a lot of confidence in the software or a desire to dive much further into the software to make it work.
 

Rodolfo

Chevereto Developer
Chevereto Staff
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Oct 7, 2008
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16,587
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Chevereto HQ
Website
rodolfoberrios.com
For the record, you never opened a ticket neither in Community Support or Server Support. I don't think is fair to judge support if you never even required it. You simply wrote a mail telling us that it didn't worked for you and that you just wanted a refund. Totally normal if you are frustrated about it, but we don't offer a refund policy for that.

Every week people come here with server issues that we won't handle, but that we can help you to sort it out. We won't fix directly your issue, but we will give you the most accurate hint on what you should do to troubleshoot the issue.

Eventually we will offer premium support, with direct assistance (us fixing your server) but for now you will have to rely on our Community Support.

Cheers,
Rodolfo
 
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rhino

Network license
License owner
Joined
Dec 26, 2018
Messages
7
Points
53
And your response to my email saying it wasn't working, which was sent within a couple hours of purchasing was "I'm sorry we don't offer refunds".

There was nothing like, "I'm sorry things aren't working for you...have you tried checking the community?" or "What kind of issues are you having? Here is where you might find some answers."

Your response felt rude and dismissive. You got your money, so you don't care.
 
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Rodolfo

Chevereto Developer
Chevereto Staff
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Oct 7, 2008
Messages
16,587
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Chevereto HQ
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rodolfoberrios.com
I never got the "not working" point. I think I missed that. It may sound obvious now, but I'm sorry things aren't working for you, try opening a support ticket.

Try it, bet you that I know how to fix your issue. I know this stack backwards.
 

ashkir

Core license
License owner
Joined
Feb 14, 2016
Messages
351
Points
125
The software worked on my potato server. and now I'm running it off of multiple potato servers serving millions of images. It works great, if you meet the requirements.
 

rhino

Network license
License owner
Joined
Dec 26, 2018
Messages
7
Points
53
I never got the "not working" point. I think I missed that. It may sound obvious now, but I'm sorry things aren't working for you, try opening a support ticket.

Try it, bet you that I know how to fix your issue. I know this stack backwards.
I'd try it again...but apparently my purchased license was removed from my account as my account tells me "You don't have any license" (even though I paid for it).
 

rhino

Network license
License owner
Joined
Dec 26, 2018
Messages
7
Points
53
I'd try it again...but apparently my purchased license was removed from my account as my account tells me "You don't have any license" (even though I paid for it).
following up to say that my license has been re-enabled.
 
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ashkir

Core license
License owner
Joined
Feb 14, 2016
Messages
351
Points
125
You can always contact your hosting company and ask why. Some hosting companies have very weird security policies and disable things as simple as permission modding,.