Users are being 'auto' deleted

[minilarge]

🎯Description of the issue

I previously had an issue with 'images' not deleting. Since that issue has been fixed, I have been noticing that each time images are deleted, I'm also losing 'users'. The number of registered users is constantly going down, than back up and than back down.

▶🚶‍Reproduction steps

1. Go to Dashboard, Stats and take notice of the number of users today
2. Return another day and take a look at the number, it will be lower

😢Unexpected result

Right now user base is at 508 - it was at 511

📃Error log message

 

[Rodolfo]

It is deleting normal users or accounts that never got validated?

 

[minilarge]

It is deleting normal users or accounts that never got validated?

Thanks for the quick reply Rodolfo, I'm not sure. How can I find out if it is users who never validated or normal users?

 

[Rodolfo]

chv_users.status = 'valid'

There's no record for deleted users, but you could run backup of the users table then wait a day and compare to see which users are being removed. You could also add a logger to app/loader.php

        // Handle invalid user accounts
        if (method_exists('CHV\User', 'cleanUnconfirmed')) {
            try {
                $lock = new Lock('clean-unconfirmed-users');
                if (!$lock->check() && $lock->create()) {
                    User::cleanUnconfirmed(5);
                    $lock->destroy();
                }
            } catch (Exception $e) {
                error_log($e);
            }
        }

 

[minilarge]

Okay, I've added the code to the loader.php file. Where do I check on the log file in a few days, which directory will it be in?

Thanks,

 

[Rodolfo]

You don't need to add the code I'm showing here, that's the actual function that remove users. You have to put your own logger code there.

Like I said, is easier to just compare the database from one day to another, or simply remove the code if you don't want to get these users removed.

Note that unverified accounts means that the user never clicked the confirmation email, so is very likely that all these accounts are just spammers.

 

[Support]

Unfortunately, this ticket has more than seven days without a reply or feedback from the original poster. We will now consider this ticket abandoned and its now closed.

Don't hesitate to create a new ticket if this matter is still causing you issues.

Ticket closed.