Showfom
Chevereto Member
Dear user, kindly note that Tech Support is free, but please note:
[Example: The website responds with a 500 error, in some routes it is just a white screen. The debug from the server is... ]
📃 Error log message
root@image /var/www/image.hosting # sudo -u www-data php /var/www/image.hosting/cli.php -C update
* Checking for updates
Aw, snap! Internal Server Error [debug @ error_log] - https://chv.to/v3debug
** errorId #0bc7c52cac8bb708 **
Stack trace:
#0 /var/www/image.hosting/app/install/update/updater.php(250): CHV\download()
#1 /var/www/image.hosting/app/update.php(29): require_once('/var/www/image.hosting/app/install/update/updater.php')
#2 /var/www/image.hosting/app/loader.php(233): require_once('/var/www/image.hosting/app/update.php')
#3 /var/www/image.hosting/cli.php(36): include_once('/var/www/image.hosting/app/loader.php')
{
"status_code": 400,
"error": {
"message": "Invalid license info",
"code": 110
},
"status_txt": "Bad Request"
}
- ⚠️ Check hotfixes first
- ⏳ Ticket response time is within 72-hours if you need a faster response purchase Extra Support
- 🇨🇱 Support is delivered in CLST working hours
- 🚧 Tech Support only covers software issues
- [Example: Update from 3.20.13 to 3.20.14]
- [Example: Open the website]
- [Example: Go to /upload and upload a X image]
[Example: The website responds with a 500 error, in some routes it is just a white screen. The debug from the server is... ]
📃 Error log message
root@image /var/www/image.hosting # sudo -u www-data php /var/www/image.hosting/cli.php -C update
* Checking for updates
* Downloading latest releaseUpdate needed
Aw, snap! Internal Server Error [debug @ error_log] - https://chv.to/v3debug
** errorId #0bc7c52cac8bb708 **
At /var/www/image.hosting/app/install/update/updater.php:72> Exception [110]: Invalid license info
Stack trace:
#0 /var/www/image.hosting/app/install/update/updater.php(250): CHV\download()
#1 /var/www/image.hosting/app/update.php(29): require_once('/var/www/image.hosting/app/install/update/updater.php')
#2 /var/www/image.hosting/app/loader.php(233): require_once('/var/www/image.hosting/app/update.php')
#3 /var/www/image.hosting/cli.php(36): include_once('/var/www/image.hosting/app/loader.php')
{
"status_code": 400,
"error": {
"message": "Invalid license info",
"code": 110
},
"status_txt": "Bad Request"
}