The setup email could not be saved

[weiduanwei]

⚠ Fill out this template to describe the issue you are experiencing. Check hotfixes for known issues. Must provide relevant debug information, if you have a Network license you can ask to examine your installation directly. Read and follow the troubleshoot for debugging instructions.
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▶ Reproduction steps

1. The original correct e-mail configuration, after modifying the sending name, does not modify the important information such as the SMTP server. Click Save to display: SMTP exception > >
   SMTP error: could not authenticate. Invalid SMTP server, invalid SMTP user name.
2. Only after the configuration information with wrong settings is saved, can the original correct configuration information be saved

😢 Unexpected result

There is a problem with the configuration of e-mail. After modifying the sending name, the original correct e-mail configuration did not modify the important information such as the SMTP server. Click Save to display: SMTP exception > > >
SMTP error: could not authenticate. Invalid SMTP server, invalid SMTP user name. After deleting all the original correct configuration contents, setting an incorrect SMTP server and SMTP user name, click save. After entering the original correct configuration, it can be saved

📃 Error log message

[Example: Attached is the server error log relevant to this issue]

 

[Rodolfo]

SMTP could be tricky to setup as it requires the SSL layer for communication, check if OpenSSL is working correctly. You should also enable debug to get the complete response from the email server. https://v3-docs.chevereto.com/setup/debug.html

Which kind of SMTP server is this? Is a dedicated service or was built-in with your hosting package? I ask because even if you manage to do a connection to a self-hosted SMTP, it will be better to use an SMTP provider to avoid issues on email delivery (email goes to spam due to IP issues).

 

[Support]

Unfortunately, this ticket has more than seven days without a reply or feedback from the original poster. We will now consider this ticket abandoned and its now closed.

Don't hesitate to create a new ticket if this matter is still causing you issues.

Ticket closed.