• Welcome to the Chevereto User Community!

    Here, users from all over the world come together to learn, share, and collaborate on everything related to Chevereto. It's a place to exchange ideas, ask questions, and help improve the software.

    Please keep in mind:

    • This community is user-driven. Always be polite and respectful to others.
    • Support development by purchasing a Chevereto license, which also gives you priority support.
    • Go further by joining the Community Subscription for even faster response times and to help sustain this space
  • Chevereto Support CLST

    Support response

    Support checklist

    • Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
    • Confirm that the server meets the System Requirements
    • Check for any available Hotfix - your issue could be already reported/fixed
    • Read documentation - It will be required to Debug and understand Errors for a faster support response

Please update current version

Dear user, follow the instructions and provide the info required. If you don't know what to do ask others or consider purchasing extra support.
 
Dear user,

Core license doesn't include on-site support (checking for issues directly on your installation), it only includes Ticket support (you get feedback on the issues reported). Upgrade your license if you want an additional support layer. If you keep asking me for in-site support for your Core license is basically asking me to work for free.

Please note that In-site support is for software related issues. So if your server stopped working or if there's some server software conflict, that will fall under Extra Support territory, which has a fee of $45 per incident.

Cheers,
Rodolfo.
 
Dear user,

I can understand frustration in your words, but if I sell two different products is because it targets 2 different audiences. If you are OK with managing the server and you don't want to run a large operation then Core license is perfect for your use case. The money you save on licensing is because you don't need the extra on-site assistance. However, you aren't following the debug instructions and I don't blame you. It is clear for me that you have some issues with the language and you just want to get your website fixed and forget all this.

I assume that you got used to a support layer that I won't ever offer again for free. I was used to run and fix issues at any time, weekends, late nights, etc. I'm sorry but that now has a fee, can't do it for free any longer.
 
I'm going to move your topic to server issues, perhaps someone else can gift you the time you need.
 
i m already fixed issues but the site did not work so, please? I m lost my job so I have no money so please try to understand.
 
I would be happy to pitch in. Can you show me the logs which clearly show the error?

If you can't provide those then you need the $45 support option rodolfo is offering.
 
You must log in or register to reply here.
Back
Top