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Image not loading after update.

myk61

myk61

Chevereto Member
▶ Reproduction steps
  1. Update from 3.20.13 to 3.20.14]
😢 Unexpected result

After updating, the image is not uploading to the site. Error code: Twitter-da-tt.jpg - Something went wrong: ⚠ errorId #9474fbfcac2fc5df

📃 Error log message
[Sun Oct 31 19:41:10.233748 2021] [proxy_fcgi:error] [pid 21577:tid 140232963847936] [client 88.231.63.23:55478] AH01071: Got error 'PHP message: PHP Warning: Unknown: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/var/www/vhosts/XXXX.com/:/tmp/) in Unknown on line 0PHP message: PHP Warning: realpath(): open_basedir restriction in effect. File(/var/lib/php/session) is not within the allowed path(s): (/var/www/vhosts/XXXX.com/:/tmp/) in /var/www/vhosts/XXXX.com/httpdocs/lib/G/G.php on line 78PHP message: \nAw, snap! Internal Server Error [debug @ error_log] - https://chv.to/v3debug\n\n** errorId #9474fbfcac2fc5df **\n>> ErrorException [0]: is_file(): open_basedir restriction in effect. File(/etc/pki/tls/certs/ca-bundle.crt) is not within the allowed path(s): (/var/www/vhosts/XXXX.com/:/tmp/)\nAt /app/vendor/composer/ca-bundle/src/CaBundle.php:342\n\nStack trace:\n#0 unknown file(unknown line): G\\errorsAsExceptions()\n#1 /app/vendor/composer/ca-bundle/src/CaBundle.php(342): is_file()\n#2 /app/vendor/composer/ca-bundle/src/CaBundle.php(107): Composer\\CaBundle\\CaBundle::caFileUsable()\n#3 /lib/G/functions.php(1731): Composer\\CaBundle\\CaBundle::getSystemCaRootBundlePath()\n#4 /app/lib/classes/class.moderatecontent.php(45): G\\curlResolveCa()\n#5 /app/lib/classes/class.upload.php(470): CHV\\ModerateContent->__construct()\n#6 /app/lib/classes/class.upload.php(138): CHV\\Upload->validateSourceFile()\n#7 /app/lib/classes/class.image.php(504): CHV\\Upload->exec()\n#8 /app/lib/classes/class.image.php(646): CHV\\Image::...', referer: https://XXXX.com/
[Sun Oct 31 19:41:28.189377 2021] [proxy_fcgi:error] [pid 20436:tid 140233014204160] [client 194.31.64.218:55546] AH01071: Got error 'PHP message: PHP Warning: Unknown: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/var/www/vhosts/XXXX.com/:/tmp/) in Unknown on line 0'

I am now back to the old version.
 
Solution
Rodolfo
Open lib/G/functions.php and change this:
PHP: 
CaBundle::getSystemCaRootBundlePath()

To this:
PHP: 
CaBundle::getBundledCaBundlePath()

Does it fix the issue?
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Hi,

myk61 said:
PHP Warning: Unknown: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/var/www/vhosts/XXXX.com/:/tmp/)
Click to expand...

There's a problem in your server related to the path used to store sessions. You must forward this issue to your hosting company where you have to tell them to fix session support in your instance.
 
Upvote 0 Downvote
myk61 said:
ErrorException [0]: is_file(): open_basedir restriction in effect. File(/etc/pki/tls/certs/ca-bundle.crt) is not within the allowed path(s): (/var/www/vhosts/XXXX.com/:/tmp/)
Click to expand...

There's another problem with the ca-bundle file (Cert file used for https) which your web-server doesn't allow to include. You must also forward this issue to your hosting company.
 
Upvote 0 Downvote
Hi again,

I updated to version 3.20.15. Still not loading images.

Error:
#8f1b8edaf775ff50 **\n>> ErrorException [0]: is_file(): open_basedir restriction in effect. File(/etc/pki/tls/certs/ca-bundle.crt) is not within the allowed path(s): (/var/www/vhosts/xxxxxx.com/:/tmp/)\nAt /app/vendor/composer/ca-bundle/src/CaBundle.php:369\n\nStack trace:\n#0 unknown file(unknown line): G\\errorsAsExceptions()\n#1 /app/vendor/composer/ca-bundle/src/CaBundle.php(369): is_file()\n#2 /app/vendor/composer/ca-bundle/src/CaBundle.php(344): Composer\\CaBundle\\CaBundle::isFile()\n#3 /app/vendor/composer/ca-bundle/src/CaBundle.php(107): Composer\\CaBundle\\CaBundle::caFileUsable()\n#4 /lib/G/functions.php(1731): Composer\\CaBundle\\CaBundle::getSystemCaRootBundlePath()\n#5 /app/lib/classes/class.moderatecontent.php(45): G\\curlResolveCa()\n#6 /app/lib/classes/class.upload.php(470): CHV\\ModerateContent->__construct()\n#7 /app/lib/classes/class.upload.php(138): CHV\\Upload->validateSourceFile()\n#8 /app/lib/classes/...', referer: https://xxxxxxx.com/
 
Upvote 0 Downvote
Open lib/G/functions.php and change this:
PHP: 
CaBundle::getSystemCaRootBundlePath()

To this:
PHP: 
CaBundle::getBundledCaBundlePath()

Does it fix the issue?
 
Upvote 0 Downvote
Solution
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