• Remember to address to the Bug Tracking guidelines and to follow the instructions in the post ticket template.
  • Welcome to the Chevereto user community!

    Here users from all over the world gather around to learn the latest about Chevereto and contribute with ideas to improve the software.

    Please keep in mind:

  • Chevereto Support CLST

    Support response

    Support checklist

    • Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
    • Confirm that the server meets the System Requirements
    • Check for any available Hotfix - your issue could be already reported/fixed
    • Read documentation - It will be required to Debug and understand Errors for a faster support response

Must read Bug Tracking response time

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Rodolfo

Rodolfo

👑 Chevereto Godlike
Chevereto Staff
Administrator
Dear all,

Bug Tracking response time is up to 60 days.

We define response time as how long it will take until a ticket issue gets an official response. This is a process with two stages:
  1. Ticket approval (bug becomes public for everyone)
  2. Ticket resolution (outcome of the process)
Ticket approval time will be quick for issues providing exception error traces and faster for tickets providing diligent described issue context.

Ticket resolution time vary as it depends on each issue. We will either confirm, won't fix or invalidate the issue. If we confirm the issue we will indicate in which release the patch will be available.

Paid support tiers

For users with Pro Subscription the response time is faster and we will engage with code snippets and tailored instructions to get the issue early patched in your installation.

👉 If you need urgent response time purchase Extra Support.
 
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