Back.jpg - Something went wrong: ⚠ errorId #cf2d44ce68697d86

[jubiijan]

Dear user, kindly note that Tech Support is free, but please note:

• ⚠️ Check hotfixes first
• ⏳ Ticket response time is within 7 working days if you need a faster response purchase Extra Support
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▶ Reproduction steps

1. [Example: Update from X to Y]
2. [Example: Open the website]
3. [Example: Go to /upload and upload a X image]

😢 Unexpected result

[Example: The website responds with a 500 error, in some routes it is just a white screen. The debug from the server is... ]

📃 Error log message

[Example: Must attach/paste the server error log relevant to this issue]

• Back.jpg - Something went wrong: ⚠ errorId #cf2d44ce68697d86

 

[Rodolfo]

I'm sorry that you are having issues with Chevereto. Kindly note that this situation isn't odd by any means as this is exactly what we expect when something wrong goes on.

What is needed to do now is to debug to determine what's exactly the malfunction affecting your system so we can quickly assists you further. Note that you will require to understand our error reporting and follow our debug guide.

Is this something you feel comfortable doing on your own? Let us know your findings to quickly help you. You can also purchase Extra support to let us do all this for you.

 

[jubiijan]

Thank you for you´r ansver.. I set debug to 3... This is what I got...

Fejl rapport

bravebbb.png - Something went wrong: ⚠ errorId #4a00b6c3cc86fd31

Printed debug is enabled because debug_level=3

Unable to read image from path (/home/fugl/domains/fuglafjordur.com/public_html/myndir/content/images/system/watermark_1607912196406_25c1f8.png).

#0 /home/fugl/domains/fuglafjordur.com/public_html/myndir/app/vendor/intervention/image/src/Intervention/Image/AbstractDecoder.php(344): Intervention\Image\Imagick\Decoder->initFromPath()

#1 /home/fugl/domains/fuglafjordur.com/public_html/myndir/app/vendor/intervention/image/src/Intervention/Image/AbstractDriver.php(66): Intervention\Image\AbstractDecoder->init()

#2 /home/fugl/domains/fuglafjordur.com/public_html/myndir/app/vendor/intervention/image/src/Intervention/Image/ImageManager.php(54): Intervention\Image\AbstractDriver->init()

#3 /home/fugl/domains/fuglafjordur.com/public_html/myndir/app/vendor/intervention/image/src/Intervention/Image/ImageManagerStatic.php(58): Intervention\Image\ImageManager->make()

#4 /home/fugl/domains/fuglafjordur.com/public_html/myndir/app/lib/classes/class.image.php(445): Intervention\Image\ImageManagerStatic::make()

#5 /home/fugl/domains/fuglafjordur.com/public_html/myndir/app/lib/classes/class.image.php(734): CHV\Image::watermark()

#6 /home/fugl/domains/fuglafjordur.com/public_html/myndir/app/routes/route.json.php(90): CHV\Image::uploadToWebsite()

#7 /home/fugl/domains/fuglafjordur.com/public_html/myndir/lib/G/classes/class.handler.php(230): G\Handler->{closure}()

#8 /home/fugl/domains/fuglafjordur.com/public_html/myndir/lib/G/classes/class.handler.php(130): G\Handler->processRequest()

#9 /home/fugl/domains/fuglafjordur.com/public_html/myndir/app/web.php(410): G\Handler->__construct()

#10 /home/fugl/domains/fuglafjordur.com/public_html/myndir/app/loader.php(233): require_once('/home/fugl/doma...')

#11 /home/fugl/domains/fuglafjordur.com/public_html/myndir/index.php(20): include_once('/home/fugl/doma...')

#12 {main}

 

[Rodolfo]

Try re-uploading the watermark image at Dashboard > Settings > Image Upload.

👉 https://v3-docs.chevereto.com/settings/image-upload.html#watermarks

 

[Rodolfo]

Dear @jubiijan,

Unfortunately, this ticket has more than 14 days without a reply or feedback from you. We will now consider this ticket abandoned and its status is now closed.

Please, don't hesitate to create a new ticket if this matter is still causing you trouble. If this is already solved you can ignore this message.