I'm sorry to hear about these issues, but I don't understand the problem. You have to be digilent and explicit in indicating what's going on. Kindly note that we only officially support the infra we design, and you haven't even indicated which kind of server you run. How we could help you with the information provided?
This support is for reference and helping you to debug, this support is not to fix the server issues on your behalf.
If the server is an issue I recommend you using our official infra.