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Chevereto Support CLST
Support response
- Extra Support is delivered within 24-hours.
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- Bug Tracking requires an active Chevereto self-hosted subscription.
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Support checklist
- Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
- Confirm that the server meets the System Requirements
- Check for any available Hotfix - your issue could be already reported/fixed
- Read documentation - It will be required to Debug and understand Errors for a faster support response
White screen after login and It will not log in
- Thread starter Bazim
- Start date
I'm sorry to hear about this situation as it is not letting you to enjoy the software.
You may refer to our documentation on HTTP 500 Internal Server Error to determine what's exactly the malfunction affecting your system so we can quickly assists you further. Note that you will require to understand our error reporting and follow our debug guide.
You may refer to our documentation on HTTP 500 Internal Server Error to determine what's exactly the malfunction affecting your system so we can quickly assists you further. Note that you will require to understand our error reporting and follow our debug guide.
Bazim
Chevereto Member
OK I just reinstalled it. Why do my adress now looks like http://www.DOMAIN.cz/domains/DOMAIN.cz/dashboard/settings/additional-settings
Where I can set that? I contacted my hosting provider but he told me this needs to be set in the web application
Where I can set that? I contacted my hosting provider but he told me this needs to be set in the web application
I'm sorry to hear about these issues, but I don't understand the problem. You have to be digilent and explicit in indicating what's going on. Kindly note that we only officially support the infra we design, and you haven't even indicated which kind of server you run. How we could help you with the information provided?
This support is for reference and helping you to debug, this support is not to fix the server issues on your behalf.
If the server is an issue I recommend you using our official infra.
This support is for reference and helping you to debug, this support is not to fix the server issues on your behalf.
If the server is an issue I recommend you using our official infra.
Bazim
Chevereto Member
I fix the issue with login white page with reinstall script, but now I have issue iwth adress. Look .. go to postimg.cz and click on for example plugins.
Should be : http://postimg.cz/plugin
But it is : http://postimg.cz/domains/postimg.cz/plugin
Should be : http://postimg.cz/plugin
But it is : http://postimg.cz/domains/postimg.cz/plugin
Server setups vary, in your case you should open the root
I'm seeing your website working, so I assume that you knew this already and fixed your website accordingly.
.htaccess file and uncomment the RewriteBase / line to make it work with your realm. This could be also achieved at virtualhost level.I'm seeing your website working, so I assume that you knew this already and fixed your website accordingly.