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Upload videos ; Unable to load FFProbe

Version
4.2.3
PHP version
8.2.24
Database driver
MariaDB
Database version
10.6.20-MariaDB
Web browser
Firefox
Give these a try (if you're using cPanel):

/* Binary variables */
'CHEVERETO_BINARY_FFMPEG' => '/usr/bin/ffmpeg',
'CHEVERETO_BINARY_FFPROBE' => '/usr/bin/ffprobe',

The above is the configuration used with my hosting provider (ShockHosting.com)
 
I encountered the exact same issue, even after installing a fresh version of FFmpeg on a newly set-up Debian web server. I tried everything, from creating symlinks to modifying the open_basedir paths, but nothing worked. In the end, I simply moved /usr/bin/ffmpeg and /usr/bin/ffprobe to the public_html directory, and that finally resolved the problem. Additionally, it’s crucial to update the paths in Chevereto's configuration file (app/env-default.php) to reflect the new location of FFmpeg and FFprobe after moving them.
 
I see that error on my chevereto instance as well but it's because i'm on shared hosting with namecheap. Shared hosting doesn't allow you to install FFmpeg. You would have to upgrade to a vps or dedicated.
 
app/env-default.php
That's the default and will override on every update. Use app/env.php, which won't override.

Shared hosting doesn't allow you to install FFmpeg
Long as they enable to run binaries (PHP exec) you can use FFmpeg as you just need the static binary somewhere in the filesystem. I've installed FFmpeg several times in shared hosting.
 
That's the default and will override on every update. Use app/env.php, which won't override.


Long as they enable to run binaries (PHP exec) you can use FFmpeg as you just need the static binary somewhere in the filesystem. I've installed FFmpeg several times in shared hosting.

On my hosting, via cPanel and its Terminal, or should I install FFmpeg?
 
I encountered the exact same issue, even after installing a fresh version of FFmpeg on a newly set-up Debian web server. I tried everything, from creating symlinks to modifying the open_basedir paths, but nothing worked. In the end, I simply moved /usr/bin/ffmpeg and /usr/bin/ffprobe to the public_html directory, and that finally resolved the problem. Additionally, it’s crucial to update the paths in Chevereto's configuration file (app/env-default.php) to reflect the new location of FFmpeg and FFprobe after moving them.

The problem is that in my .../bin/.. I don't have its files
 
@Philippe for ICPA News

The result is the same if you install ffmpeg via static binary or apt package (or equivalent) as the only thing Chevereto needs is to execute the binary. Difference is that when you install via package the binary goes to the /usr directory and perhaps PHP is jailed and can't execute binaries there.

The method that always works is to simply download and provide ffmpeg static build in some path visible to PHP, long as you provide matching architecture binary it will work right away.
 
Do you have an installation tutorial for cPanel?

@Philippe for ICPA News

The result is the same if you install ffmpeg via static binary or apt package (or equivalent) as the only thing Chevereto needs is to execute the binary. Difference is that when you install via package the binary goes to the /usr directory and perhaps PHP is jailed and can't execute binaries there.

The method that always works is to simply download and provide ffmpeg static build in some path visible to PHP, long as you provide matching architecture binary it will work right away.
 
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