Upgrade to 3.20.14 failed

[Showfom]

📃 Error log message

root@image /var/www/image.hosting # sudo -u www-data php /var/www/image.hosting/cli.php -C update
* Checking for updates

Update needed

* Downloading latest release

Aw, snap! Internal Server Error [debug @ error_log]

** errorId #0bc7c52cac8bb708 **

> Exception [110]: Invalid license info

At /var/www/image.hosting/app/install/update/updater.php:72

Stack trace:
#0 /var/www/image.hosting/app/install/update/updater.php(250): CHV\download()
#1 /var/www/image.hosting/app/update.php(29): require_once('/var/www/image.hosting/app/install/update/updater.php')
#2 /var/www/image.hosting/app/loader.php(233): require_once('/var/www/image.hosting/app/update.php')
#3 /var/www/image.hosting/cli.php(36): include_once('/var/www/image.hosting/app/loader.php')

{
"status_code": 400,
"error": {
"message": "Invalid license info",
"code": 110
},
"status_txt": "Bad Request"
}

 

[Showfom]

When updating from admin panel, it will ask me for v3 license, I entered the valid license but still update failed.

 

[Rodolfo]

Hey Showfom, I'm sorry that you are experiencing this issue.

root@image /var/www/image.hosting # sudo -u www-data php /var/www/image.hosting/cli.php -C update

Chances are that you have passed a wrong the key using the console. Note that "on paste" it could be pasting a different key depending on the shell you use. Try using right click "paste" instead of keyboard paste.

When updating from admin panel, it will ask me for v3 license, I entered the valid license but still update failed.

We have already addressed this issue as a hotfix: 👉 https://chevereto.com/community/threads/re-unable-to-update-from-v3-20-13.13873/

I'm very sorry for the inconvenience that this may cause. Let me know if you need additional help with this.

 

[Showfom]

Now the error is

    16:59:15 Can't extract /app/install/update/temp/chevereto_3.20.14_ed1f365459d83cb23dd81f2d.zip
    16:59:15 Attempting to extract v3.20.14
    16:59:15 Downloaded v3.20.14, proceeding to extraction
    16:59:14 Starting v3.20.14 download
    16:59:14 Update needed, proceeding to download
    16:59:14 Last available release is v3.20.14
    16:59:13 Checking for updates
    16:59:13 Valid license key
    16:59:11 Installed version is v3.20.13

Seems the zip file is not downloading correctly

root@image /var/www/image.hosting/app/install/update/temp # ll
total 16
drwxr-xr-x 2 www-data www-data 4096 Nov  5 08:59 ./
drwxr-xr-x 4 www-data www-data 4096 Dec 21  2019 ../
-rw-r--r-- 1 www-data www-data  306 Nov  5 08:58 chevereto_3.20.14_010f1c97adcffcf1acfc090e.zip
-rw-r--r-- 1 www-data www-data  306 Nov  5 08:59 chevereto_3.20.14_ed1f365459d83cb23dd81f2d.zip

 

[Showfom]

Finally I manually upgrade to 3.20.14 by upload the full release.