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    Support checklist

    • Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
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updated from 3.18 to 3.20.9 - the database seems to have remained in revision 3.18

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silverfox

silverfox

Chevereto Member
⚠ Fill out this template to describe the issue you are experiencing. Check hotfixes for known issues. Must provide relevant debug information. Read and follow the troubleshoot for debugging instructions.
⌚ Issues take about 12-hours to be published, don't flood
🚧 Don't edit the titles of this template and remove all instructions when done.

▶ Reproduction steps
  1. [Example: Update from X to Y
  2. [Example: Open the website]
  3. [Example: Go to /upload and upload a X image]
😢 Unexpected result

[Example: The website responds with a 500 error, in some routes it is just a white screen.]

📃 Error log message

[Example: Attached is the server error log relevant to this issue]
 
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Dear @silverfox, I'm sorry that you are experiencing this issue.

Kindly note that in this support section you must follow the procedure detailed on the post template. I'm afraid that you didn't comply with that guideline so we can't provide you Tech support at this time.

Next time you open a new ticket kindly follow the instructions so we can provide you a faster and more professional Tech Support response. Don't feel bad, it happens all the time. No worries!

Do you feel comfortable with Tech Support? Too much trouble? We offer Extra Support which allows us to handle all this issue directly in your behalf.
 
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