Update from v3.20.13 to v3.20.14

[Francisco Martinez]

▶ Reproduction steps

1. [ Update from v3.20.13 to v3.20.14]

Hello, good night, can you help me? I'm trying to update, but when I do it from the administration panel, it asks for a license, I put the v3 license and it gives me an error, I attach the server log.

It has a plesk administration panel.


😢 Unexpected result

Error en la actualización​

• 00:16:45 error
• 00:16:35 La versión instalada es v3.20.13

📃 Error log message

[Sat Oct 23 00:09:20.963287 2021] [fcgid:warn] [pid 11049] [client 181.43.242.10:32988] mod_fcgid: stderr: Aw, snap! Internal Server Error [debug @ print,error_log] - https://chv.to/v3debug, referer: http://pics.fullportal.com.ar/update/?auth_token=557ebd1b0c9744b7608222d6b8fc0ed272b07ba2
[Sat Oct 23 00:09:20.963313 2021] [fcgid:warn] [pid 11049] [client 181.43.242.10:32988] mod_fcgid: stderr: ** errorId #ef0fca3e45699a94 **, referer: http://pics.fullportal.com.ar/update/?auth_token=557ebd1b0c9744b7608222d6b8fc0ed272b07ba2
[Sat Oct 23 00:09:20.963323 2021] [fcgid:warn] [pid 11049] [client 181.43.242.10:32988] mod_fcgid: stderr: >> Exception [403]: No se puede actualizar el archivo /var/www/vhosts/fullportal.com.ar/pics.fullportal.com.ar/importing/.htaccess - phportalfull>copy>/var/www/vhosts/fullportal.com.ar/pics.fullportal.com.ar/app/install/update/temp/chevereto/importing/.htaccesscopy(/var/www/vhosts/fullportal.com.ar/pics.fullportal.com.ar/importing/.htaccess): failed to open stream: Permission denied, referer: http://pics.fullportal.com.ar/update/?auth_token=557ebd1b0c9744b7608222d6b8fc0ed272b07ba2
[Sat Oct 23 00:09:20.963333 2021] [fcgid:warn] [pid 11049] [client 181.43.242.10:32988] mod_fcgid: stderr: At /app/install/update/updater.php:134, referer: http://pics.fullportal.com.ar/update/?auth_token=557ebd1b0c9744b7608222d6b8fc0ed272b07ba2
[Sat Oct 23 00:09:20.963340 2021] [fcgid:warn] [pid 11049] [client 181.43.242.10:32988] mod_fcgid: stderr: Stack trace:, referer: http://pics.fullportal.com.ar/update/?auth_token=557ebd1b0c9744b7608222d6b8fc0ed272b07ba2
[Sat Oct 23 00:09:20.963348 2021] [fcgid:warn] [pid 11049] [client 181.43.242.10:32988] mod_fcgid: stderr: #0 /app/install/update/updater.php(251): CHV\\extract(), referer: http://pics.fullportal.com.ar/update/?auth_token=557ebd1b0c9744b7608222d6b8fc0ed272b07ba2
[Sat Oct 23 00:09:20.963355 2021] [fcgid:warn] [pid 11049] [client 181.43.242.10:32988] mod_fcgid: stderr: #1 /app/routes/route.update.php(16): require_once('/app/install/update/updater.php'), referer: http://pics.fullportal.com.ar/update/?auth_token=557ebd1b0c9744b7608222d6b8fc0ed272b07ba2
[Sat Oct 23 00:09:20.963363 2021] [fcgid:warn] [pid 11049] [client 181.43.242.10:32988] mod_fcgid: stderr: #2 /lib/G/classes/class.handler.php(230): G\\Handler->{closure}(), referer: http://pics.fullportal.com.ar/update/?auth_token=557ebd1b0c9744b7608222d6b8fc0ed272b07ba2
[Sat Oct 23 00:09:20.963382 2021] [fcgid:warn] [pid 11049] [client 181.43.242.10:32988] mod_fcgid: stderr: #3 /lib/G/classes/class.handler.php(130): G\\Handler->processRequest(), referer: http://pics.fullportal.com.ar/update/?auth_token=557ebd1b0c9744b7608222d6b8fc0ed272b07ba2
[Sat Oct 23 00:09:20.963391 2021] [fcgid:warn] [pid 11049] [client 181.43.242.10:32988] mod_fcgid: stderr: #4 /app/web.php(412): G\\Handler->__construct(), referer: http://pics.fullportal.com.ar/update/?auth_token=557ebd1b0c9744b7608222d6b8fc0ed272b07ba2
[Sat Oct 23 00:09:20.963399 2021] [fcgid:warn] [pid 11049] [client 181.43.242.10:32988] mod_fcgid: stderr: #5 /app/loader.php(233): require_once('/app/web.php'), referer: http://pics.fullportal.com.ar/update/?auth_token=557ebd1b0c9744b7608222d6b8fc0ed272b07ba2
[Sat Oct 23 00:09:20.963407 2021] [fcgid:warn] [pid 11049] [client 181.43.242.10:32988] mod_fcgid: stderr: #6 /index.php(20): include_once('/app/loader.php'), referer: http://pics.fullportal.com.ar/update/?auth_token=557ebd1b0c9744b7608222d6b8fc0ed272b07ba2
[Tue Oct 26 18:20:03.880031 2021] [fcgid:warn] [pid 2834] (32)Broken pipe: [client 191.113.32.85:47630] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function
[Sat Oct 30 02:20:09.301575 2021] [proxy_fcgi:error] [pid 3102] [client 114.119.129.128:44740] AH01071: Got error 'PHP message: \nAw, snap! Internal Server Error [debug @ error_log] - https://chv.to/v3debug\n\n** errorId #b716f7edb80970dd **\n>> Exception [400]: \xc4\xb0stek reddedildi (auth_token)\nAt /app/routes/route.json.php:23\n\nStack trace:\n#0 /lib/G/classes/class.handler.php(230): G\\Handler->{closure}()\n#1 /lib/G/classes/class.handler.php(130): G\\Handler->processRequest()\n#2 /app/web.php(410): G\\Handler->__construct()\n#3 /app/loader.php(233): require_once('/app/web.php')\n#4 /index.php(20): include_once('/app/loader.php')\n'

 

[Rodolfo]

Hey Francisco Martinez, I'm sorry that you are experiencing this issue.

We have already addressed this issue as a hotfix: 👉 https://chevereto.com/community/threads/re-unable-to-update-from-v3-20-13.13873/

I'm very sorry for the inconvenience that this may cause. Let me know if you need additional help with this.

 

[Francisco Martinez]

Hi Rodolfo, the update process actually worked but it gave me a copy error due to permissions in the file
app / apache / checksums.php
I gave it permissions and now it gives me the following error.

An error has occurred. Please try again later.

 

[Francisco Martinez]

After a while I tried again and the error changed.

 

[Francisco Martinez]

without touching any server configuration, now if I allow myself to update