update from 3.17.0 to 3.18.0. , Can't access website.

[kaeroay]

▶🚶‍Reproduction steps

1. update from 3.17.0 to 3.18.0.
2. https://humnoi.xyz/
3. Can't access website

😢Unexpected result

After update version my home page not show anything but picture still online.

📃Error log message

No need to attach file because you can go direct to my website.

 

[Rodolfo]

Dear user,

Kindly check the troubleshoot https://v3-docs.chevereto.com/setup/troubleshot.html

Try to provide a relevant log entry or error message. If you are unable to then you can request me to investigate the issue directly in your installation.

 

[kaeroay]

debug level : Can't access the debug on the website. ( Dashboard > Settings > System)
PHP error reporting : Can't access the debug on the website. ( Dashboard > Settings > System)
restarted the server and php, Nginx.

Https and Cookies : working ( https://www.humnoi.xyz/images/Rebirth-City-Deity-93_TH-041.jpg )

I can't check anything else.
Please check in the panel of my server.

 

[Rodolfo]

Dear user,

I'm sorry but your server doesn't provide any error_log relevant to the PHP process. I can't assist you there, you will have to ask your server admin to provide that. I looked at your panel, there's no PHP errors just server errors.

I even manually pushed logs to file and I didn't get anything, I'm sorry I can't assist you here.

Kindly check and review the system requirements: https://v3-docs.chevereto.com/setup/requirements.html#php

 

[kaeroay]

Hi,
oh ... previously I updated it regularly and it works normally.

ok. I'll fix it on the server.

Thank for support.

 

[kaeroay]

Hi,
Can you get it back to version 3.17.0?
I'm willing to pay.


I'll contact you again after the backup is complete.

Thank you

 

[Support]

Unfortunately, this ticket has more than seven days without a reply or feedback from the original poster. We will now consider this ticket abandoned and its now closed.

Don't hesitate to create a new ticket if this matter is still causing you issues.

Ticket closed.