• Welcome to the Chevereto User Community!

    Here, users from all over the world come together to learn, share, and collaborate on everything related to Chevereto. It's a place to exchange ideas, ask questions, and help improve the software.

    Please keep in mind:

    • This community is user-driven. Always be polite and respectful to others.
    • Support development by purchasing a Chevereto license, which also gives you priority support.
    • Go further by joining the Community Subscription for even faster response times and to help sustain this space
  • Chevereto Support CLST

    Support response

    Support checklist

    • Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
    • Confirm that the server meets the System Requirements
    • Check for any available Hotfix - your issue could be already reported/fixed
    • Read documentation - It will be required to Debug and understand Errors for a faster support response

Unable to login

slomoo

slomoo

Chevereto Member
Manual update (files)
This procedure will be required if your installation is unable to fetch the Chevereto API as won't be able to download the update. Note that is your server which limits this connectivity.
  • Download the latest release
  • Backup all your file changes (theme, routes, etc.)
  • Upload all the files and folders from the chevereto folder
  • Login to your website (admin user) and then go to /install
  • Restore or merge your file changes (only if needed)
Update from v3.13.5 to 3.14.1 ，I unzipped the latest package, and then nobody could log in
 
Last edited by a moderator:
Sort by date Sort by votes
I'm sorry that you are having issues.

I'm afraid that I will need server access to be able to detect the reason for this error. Send server access to REDACTED indicating the path where the system is installed and making a reference (link) to this topic.
 
Upvote 0 Downvote
I've fixed the issue, it was a bug introduced in 3.14.0. I've also upgraded your website, everything should be working fine now.
 
Upvote 0 Downvote
You must log in or register to reply here.
Back
Top