Hey there,
I'm getting very struggled in development and I can hardly move forward due to the countless spawn of Tech support issues not even related to the script itself. Every single day the same stuff goes on, every day I encounter badly configured servers, missing libraries, blocked ports, etc. I'm just tired of it.
To be honest, the problem is not that much that people ask for that kind stuff because some are very mature and conscious of the different layers in a system like this and they totally understand that simple fact. Based on my feedback (and in the comments provided by other users), some users are able to get things fixed and move forward. Which is the ideal perfect scenario for everybody, I keep strong development and you get the hint that you need to fix your servers.
The problem is that most people don't understand these facts and just rant all over or even conditionate the purchase (even asking for a refund) because something not related with the script goes wrong. This is extremely unfair, I'm a small developer who doesn't even ask for yearly fees and some people thinks like is mandatory to configure your servers, your DNS settings, your whatever. Have you ever tried to ask Microsoft about your faulty CPU, your broken HDD or something like that? This is the same stuff, they will ignore you but I have to answer, provide a solution, if possible, install Apache all over... Is not fair, it doesn't work for me.
Plain and simple, I can't keep Chevereto going if I don't do drastic changes in how Tech support is provided and my idea is to completely remove Tech support service because is dragging me too much.
I know that no one will like this idea so please let me know what you suggest.
Cheers,
Rodolfo.
I'm getting very struggled in development and I can hardly move forward due to the countless spawn of Tech support issues not even related to the script itself. Every single day the same stuff goes on, every day I encounter badly configured servers, missing libraries, blocked ports, etc. I'm just tired of it.
To be honest, the problem is not that much that people ask for that kind stuff because some are very mature and conscious of the different layers in a system like this and they totally understand that simple fact. Based on my feedback (and in the comments provided by other users), some users are able to get things fixed and move forward. Which is the ideal perfect scenario for everybody, I keep strong development and you get the hint that you need to fix your servers.
The problem is that most people don't understand these facts and just rant all over or even conditionate the purchase (even asking for a refund) because something not related with the script goes wrong. This is extremely unfair, I'm a small developer who doesn't even ask for yearly fees and some people thinks like is mandatory to configure your servers, your DNS settings, your whatever. Have you ever tried to ask Microsoft about your faulty CPU, your broken HDD or something like that? This is the same stuff, they will ignore you but I have to answer, provide a solution, if possible, install Apache all over... Is not fair, it doesn't work for me.
Plain and simple, I can't keep Chevereto going if I don't do drastic changes in how Tech support is provided and my idea is to completely remove Tech support service because is dragging me too much.
I know that no one will like this idea so please let me know what you suggest.
Cheers,
Rodolfo.