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Started getting a 500 server error yesterday.

S

saporno1

Chevereto Member
Started getting a 500 server error yesterday.

Hosting support did some research into the error.
Found this following error...
End of script output before headers: index.php
[Sat Sep 25 19:25:27.342131 2021] [core:error] [pid 10884


And in their next message back to me - they sent me this as follows.
"Can you please ask your developer to take a look of .htaccess file."


Here is my .htaccess file.
(I typed this up copied & pasted it this to note pad before pasting it on here- but on the site I use a +++ editor)




ServerSignature Off
Options -Indexes
Options -MultiViews

# Enable CORS across all your subdomains (replace dev\.local with your domain\.com)
# SetEnvIf Origin ^(https?://.+\.dev\.local(?::\d{1,5})?)$ CORS_ALLOW_ORIGIN=$1
# Header append Access-Control-Allow-Origin %{CORS_ALLOW_ORIGIN}e env=CORS_ALLOW_ORIGIN
# Header merge Vary "Origin"

<FilesMatch "composer\.(json|lock)|cli\.php|\.htaccess|\.gitignore">
<IfModule !mod_authz_core.c>
Order Allow,Deny
Deny from all
</IfModule>
<IfModule mod_authz_core.c>
Require all denied
</IfModule>
</FilesMatch>

<IfModule mod_rewrite.c>
RewriteEngine On
# If you have problems with the rewrite rules remove the "#" from the following RewriteBase line
# You will also have to change the path to reflect the path to your Chevereto installation
# If you are using mod alias is likely that you will need this.
#RewriteBase /

# 404 images
# If you want to have your own fancy "image not found" image remove the # from RewriteRule
# Make sure to apply the correct paths to reflect your current installation
RewriteCond %{REQUEST_FILENAME} !-f
#RewriteRule images/.+\.(gif|jpe?g|a?png|bmp|webp) content/images/system/default/404.gif [NC,L]
RewriteRule images/.+\.(gif|jpe?g|png|bmp|webp) - [NC,L,R=404]

RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . index.php [L]
</IfModule>
# php -- BEGIN cPanel-generated handler, do not edit
# Set the “ea-php74” package as the default “PHP” programming language.
<IfModule mime_module>
AddHandler application/x-httpd-ea-php74 .php .php7 .phtml
</IfModule>
# php -- END cPanel-generated handler, do not edit



Is there anything I should change in .htaccess ?

For the meantime while the site is down I disabled index.php to a down page/meta redirect so I wont lose traffic revenue.
Until I get the site working again.
 
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Hi,

With the info provided I can't determine the cause of the problem. I suggest you to to check permissions and to review your HTTP web server error log.

Cheers,
Rodolfo.
 
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This is what they wrote back.

"Furthermore, for
error please contact your developer to look this issue from your end.
"
Here is the error it's giving now - not sure what they did.
Went from 500 to 503 error. lol and wanted me to tell you.

The server is temporarily unable to service your request due to maintenance
downtime or capacity problems. Please try again later.
Additionally, a 503 Service Unavailable error was encountered while trying to
use an ErrorDocument to handle the request.

If you can think of anything I can due to try to solve this.
Please let me know.
 
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This is what they wrote back.
Now keep in mind I was running PHP 7.4 and the script worked fine.
I have no clue why they are saying this.

Hello,
Furthermore, PHP 7.3 and 7.4
is not support your script as we told earlier. PHP FPM not working earlier now i
have fixed this issue of PHP FPM. Moreover, Please check this with your
developer team The coding / template issue which can be fixed by a web developer
only. There was no issue on server end.
 
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I'm sorry, but we only support the infra that we officially provide. You will require to purchase extra support for this.
 
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Rodolfo said:
I'm sorry, but we only support the infra that we officially provide. You will require to purchase extra support for this.
Click to expand...
Ok.
I got them looking into it more.
They keep wanting to roll back php saying the script doesnt support 7.4 which I know it does - because it worked for 2 weeks with 7.4 until it stopped working. I will purchase support if they cant get it figured out.

Thanks again,Rodolfo.
 
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Update - they recompiled php 7.4 and the site is working fine now.
I believe it's a temporary fix - but problem solved.
But in the near future I'm going to need to update my operating system when I can afford it.
Thank again for your time,Rodolfo
 
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