I'm sorry that you are having issues with Chevereto. Kindly note that this situation isn't odd by any means as this is exactly what we expect when something wrong goes on.
What is needed to do now is to debug to determine what's exactly the malfunction affecting your system so we can quickly assists you further. Note that you will require to understand our error reporting and follow our debug guide.
Is this something you feel comfortable doing on your own? Let us know your findings to quickly help you. You can also purchase Extra support to let us do all this for you.