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Site Crash During Update

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zanjani1

zanjani1

Chevereto Member
▶ Reproduction steps
  1. Go to Dashboard and try to update to the latest version
  2. The site crashed and was down for three days until TMD was able to restore a backup.

📃See attached documents from TMD
 

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I'm sorry about the issues.

Please note that my included support only covers the latest active release. I don't include Tech support for older releases.

I can tell that you have mixed files in your installation. The error id was introduced in 3.20 but you are loading a previous integrity check. The software won't work as expected if you temper it.

If you use V3.20 I will be happy to assist you to get it going. Feel free to open a new ticket.
 
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