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Server error (Internal server error)

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J

jcsarner

Chevereto Member
Website URL
<private>

Chevereto version
3.10.5

Description of the issue
Hi - I'm new to Chevereto, and recently installed and configured. When I attempt to upload pictures in .jpg format, I receive Server error (Internal server error). I've enabled debug level 3 settings, and meet the system requirements. Can you advise what troubleshooting I can take to resolve? Thanks in advance.
====
Chevereto version:3.10.5 – check for updates
Support:Need help? Go to Support and you will get help quickly.
G\:G\ Library 1.0.39
PHP version:5.6.32
Server:<snipped>
MySQL version:10.1.24-MariaDB-cll-lve
MySQL server info:Uptime: 72456 Threads: 84 Questions: 189636176 Slow queries: 9796 Opens: 5678313 Flush tables: 1 Open tables: 2000 Queries per second avg: 2617.259
GD Library:Version bundled (2.1.0 compatible) JPEG:1 GIF:1/1 PNG:1 WBMP:1 XBM:1
File uploads:Enabled
Max. upload file size:128 MB
Max. post size:128 MB
Max. execution time:8000 seconds
Memory limit:128 MB
 
Upload worked perfectly fine for me, check at image/xuC

If you enabled debug mode 3, it will help a lot if you can share the actual debug information which I can't get without server access (you didn't provide server access). In case you didn't notice, I don't have access to any website running Chevereto.
 
Hi - Thank you for testing this out for me, and I see you were able to upload. I'm not sure why I'm able to upload *some* pictures and yet others are not uploading at all. For this reason, is there a way I can securely send you the server information to check?
 
It could be due to corrupted images in which case please try uploading here: https://demo.chevereto.com if fails, then the problem is that the image is corrupted.

If demo works fine then the problem could be just GD library in which case I recommend you to try to install the latest stable release (production ready).

And on the details, send an email to inbox@chevereto.com but please note that I need to replicate the issue, so make sure to feed me with all the steps, images, etc. that trigger the issue so I can check it out.

Cheers,
Rodolfo.
 
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