Queue not processing/images not deleting

[teejam]

🎯Description of the issue

I can delete images from the gallery, but the files still exist on the local drive even though they don't show through the front end of the site. The queue table doesn't seem to get processed, and entries just pile up

▶🚶‍Reproduction steps

1. Delete image from the site, which returns a success message, and the image doesn't appear in the gallery anymore
2. Clear cache/refresh and see that the file still exists on the server

😢Unexpected result

Yes.🙃

📃Error log message

There's nothing in the PHP error log about this. It's almost as if the queue isn't running. The queue pixel shows up fine as far as I can tell.

I'm not running Cloudflare or anything like that on the image domain, either, so it's not a caching issue.

You can see in the screenshot that the queue failed nine times, and then it's almost as if it gave up. If there were error messages, they'd be long gone now.

Maybe it's a permission issue or something? Thanks for any insight.

 

[Rodolfo]

What does the log says? The actual log, not the DB.

 

[teejam]

What does the log says? The actual log, not the DB.

Nothing that looks related. I searched "delete" and "queue" and similar in the PHP error log and there's nothing, all the way back to Oct 31. Would it be logged somewhere else?

 

[Rodolfo]

Queues fail when the external storage fails, maybe you changed some password or something like that?

 

[teejam]

Queues fail when the external storage fails, maybe you changed some password or something like that?

Hmm, that could be. Does the external storage need to be set as active to allow for deletion? Some of mine still host files but I don't want users uploading more to them.

Also, if the queue runs into trouble deleting at the beginning of the list (the oldest files in other words), does it just get stuck there essentially? Because the newer files on local external storage aren't being removed from the queue either. Thanks for the help.

 

[Rodolfo]

No, it shouldn't mind about being active. The system tries several times before set the failed flag.

Like I said, check out the log for any message about failed access or something like that.

 

[teejam]

No, it shouldn't mind about being active. The system tries several times before set the failed flag.

Like I said, check out the log for any message about failed access or something like that.

There's nothing like that in the logs. Anyway, I might just try shots in the dark at this point, like removing all the rows referencing the old external storage that were SFTP from the queue and seeing if that does anything. At this point there's no activity at all in the queue table, except when images get deleted and new rows are inserted. All the other data stays static. Error messages would be lovely at this point 🙏

 

[Rodolfo]

Sure, but the errors are always capped to your server settings. The system doesn't include its own error logger so long as your sever hides the logs you won't get a thing.