• Welcome to the Chevereto User Community!

    Here, users from all over the world come together to learn, share, and collaborate on everything related to Chevereto. It's a place to exchange ideas, ask questions, and help improve the software.

    Please keep in mind:

    • This community is user-driven. Always be polite and respectful to others.
    • Support development by purchasing a Chevereto license, which also gives you priority support.
    • Go further by joining the Community Subscription for even faster response times and to help sustain this space
  • Chevereto Support CLST

    Support response

    Support checklist

    • Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
    • Confirm that the server meets the System Requirements
    • Check for any available Hotfix - your issue could be already reported/fixed
    • Read documentation - It will be required to Debug and understand Errors for a faster support response

Problem with upgrades

Gambalunga

💖 Chevereto Fan
Upgrades from 4.1.1 to 4.1.2 (also occurred with previous version upgrades)

▶ Reproduction steps
  1. Click on "Upgrade now" button in the upgrade popup.
😢 Unexpected result

Responds with error log message

📃 Error log message

12:20:13 * Lock downloading process
12:20:13 * Attempt to use licensed version [CHEVERETO_LICENSE_KEY provided]
12:20:13 * About to download Chevereto 4
12:20:39 * Downloaded chevereto.zip (70.4 MB @3.25MB/s.)
12:20:39 * Unlock downloading process
12:20:39 * Continue extraction in 3s at... /upgrading/?action=extract&token=a66e0a42d5fcd29697b43a2ea3f090ed8dbae3bcf1cb8e5414f6345f928d01982e92c600ba46b0f43d464d7c636197cd13bca2483ef0d46fc86c597930e572b2&return=dashboard%2F%3Finstalled
12:20:42 * [ERROR] [!] Extracting is already in progress

📃 How resolved

Download Chevereto zip file, upload to server and extract.
 
It is hard to determine if this is a bug or not, mainly because the extraction lock could be a residue from other operations. Try cleaning app/.upgrading/ contents and try again on the next update.
 
This bug status has changed to pending release (target 4.1.3)
 
Back
Top