No image have been uploaded error for one user.

[imghut]

Hi, I had a user upload this error,
https://imgrpost.com/image/okZX
https://imgrpost.com/image/okZX
I can upload ok, but have been looking at php.ini settings in cPanel, do I need to change anything? this is all new to me.
https://imgrpost.com/image/ownU

Thanks

 

[Rodolfo]

Hey Henry,

If this issue still happens then you should enable debug level 3 and pay attention to your log file. If this happened just once then you need to dig in your server error log (previous entries).

To be honest is impossible to determine what's going on without error log and best that you can do is send me access to your server so I can do all this error log thing for you.

If you want me to debug it for you please send access to inbox@chevereto.com

Cheers,
Rodolfo.

 

[imghut]

Thanks, do you mean ftp access to files? or admin account on the site?

 

[Rodolfo]

Just ftp or cpanel access, I only need to have access to files to debug such thing. If eventually I need access to Chevereto I just enter to your database directly.

Note that I need access to server's log folder, in some machines that's above public_html.

Cheers,
Rodolfo.

 

[imghut]

OK thank you, details sent.

 

[Rodolfo]

Unfortunately there's no error_log for that and your server only keeps an access log. Since I can't replicate this issue and there's no log, I've to label this as invalid because I don't know which is the error.

To elaborate, error log displays this:

[18-Apr-2017 19:28:20 America/Santiago] Request denied
[26-Apr-2017 11:14:59 America/Chicago] Request denied
[29-Apr-2017 12:55:11 America/Chicago] Duplicated upload
[29-Apr-2017 12:55:45 America/Chicago] Duplicated upload

And that doesn't indicate at all a server issue or even a script issue. It could be just a 403 code or something like that.

 

[imghut]

No problem, as long as its working ok
Thanks for looking