• Welcome to the Chevereto User Community!

    Here, users from all over the world come together to learn, share, and collaborate on everything related to Chevereto. It's a place to exchange ideas, ask questions, and help improve the software.

    Please keep in mind:

    • This community is user-driven. Always be polite and respectful to others.
    • Support development by purchasing a Chevereto license, which also gives you priority support.
    • Go further by joining the Community Subscription for even faster response times and to help sustain this space
  • Chevereto Support CLST

    Support response

    Support checklist

    • Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
    • Confirm that the server meets the System Requirements
    • Check for any available Hotfix - your issue could be already reported/fixed
    • Read documentation - It will be required to Debug and understand Errors for a faster support response

my website is still updating HTTP ERROR 500 what do i do

M

merchandiserus

Chevereto Member
⚠ Fill out this template to describe the issue you are experiencing. Check hotfixes for known issues. Must provide relevant debug information, if you have a Network license you can ask to examine your installation directly. Read and follow the troubleshoot for debugging instructions.
⏳ Ticket response time is 48-hours
🇨🇱 Support is delivered in CLST (holidays and weekends are excluded)
💸 Purchase extra support to get 12-hours response time and no hassle ($45)
⛔ Tickets not following the guidelines will be handled as community support.
🚧 Don't edit the titles of this template and remove all instructions when done.

▶ Reproduction steps
  1. [Example: Update from X to Y
  2. [Example: Open the website]
  3. [Example: Go to /upload and upload a X image]
😢 Unexpected result

[Example: The website responds with a 500 error, in some routes it is just a white screen.]

📃 Error log message

[Example: Attached is the server error log relevant to this issue]
 
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Dear user,

In this support section you must follow the procedure detailed on the post template. If you don't respect that guideline I can't provide you Tech support. Kindly open a net ticket, and if you need additional help you can also order extra support from us

You can also ask in Community Help where users help each other.

Cheers,
Rodolfo.
 
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