Issue setting up the SMTP email

[faust]

Hi. I struggle a bit setting up the email on my dashboard.

That's the debug I got

SMTP Debug>>
SERVER -> CLIENT: 220 GARM-97G002 Sunday, June 29, 2025

CLIENT -> SERVER: EHLO

SERVER -> CLIENT: 250-OVH SMTP PROXY Hello
250-SIZE 104857600
250-ENHANCEDSTATUSCODES
250-AUTH LOGIN PLAIN
250-AUTH=LOGIN PLAIN
250 8BITMIME

CLIENT -> SERVER: AUTH LOGIN

SERVER -> CLIENT: 334 VXNlcm5hbWU6

CLIENT -> SERVER: [credentials hidden]
SERVER -> CLIENT: 334 UGFzc3dvcmQ6

CLIENT -> SERVER: [credentials hidden]
SERVER -> CLIENT: 235 2.7.0 Authentication successful

CLIENT -> SERVER: QUIT

SERVER -> CLIENT: 221 Service closing transmission channel

I have tried to send a test email which seems that has sent successfully but I haven't received anything.

Any idea what it can be or how I can fix this issue?

Cheers

 

[Rodolfo]

Hello,

Email sending only tells if the message was sent. Getting the email to arrive to the inbox is something else, it requires some setup.

Check this: https://mxtoolbox.com/deliverability

 

[faust]

Hello,

Email sending only tells if the message was sent. Getting the email to arrive to the inbox is something else, it requires some setup.

Check this: https://mxtoolbox.com/deliverability

I'm sure I did set up everything alright. Don't think my host is blocking the SMTP, but I got in touch with them. I also checked if CloudFlare could be an issue, which is not.

Checked that website as well, showing couple pf warnings:

No DMARC Record found
6.650 seconds - Warning on Connection time

 

[faust]

I’ve just received the reply from my hosting , looks like everything is ok on their end. It’s just a case on my end with configuration on SMTP, however them configuration seems to be working. Is just not working.

That’s what they suggested to check, and had to changed port.

Monitoring and managing automated emails in your web hosting plan

Find out how to monitor and manage automated emails sent from your OVHcloud web hosting plan

help.ovhcloud.com

But still not luck

 

[Rodolfo]

You are running in circles.

Email sending: That Chevereto sends the request and the SMTP server gets the message.
Email deliverability: The success rate of messages that arrive to recipients inbox.

Email sending is the easy part, Email deliverability isn't easy. It requires DKIM, DMARC, and most important: A hot IP. This topic isn't trivial.

Try using a transactional email provider.

 

[faust]

You are running in circles.

Email sending: That Chevereto sends the request and the SMTP server gets the message.
Email deliverability: The success rate of messages that arrive to recipients inbox.

Email sending is the easy part, Email deliverability isn't easy. It requires DKIM, DMARC, and most important: A hot IP. This topic isn't trivial.

Try using a transactional email provider.

Thanks, I will have to look into. It I would decided to change the option on email address, can I do it normal way ? Like example XenForo has. Just input the email address and that’s it .

 

[Rodolfo]

What you describe is known as MTA (postfix), in Chevereto you need to set email sending to "PHP mail()" to use that instead of SMTP.

 

[faust]

What you describe is known as MTA (postfix), in Chevereto you need to set email sending to "PHP mail()" to use that instead of SMTP.

I did that, but I couldn’t find the field to put the email address for that.

Added them DNS records for the missing one, and still showing the same.

 

[Rodolfo]

The "from" email is set on the same page where you configure email.

DNS updates aren't instant, depends on your provider. It could be minutes, hours, even days. It requires to propagate all over the internet.

 

[faust]

The "from" email is set on the same page where you configure email.

DNS updates aren't instant, depends on your provider. It could be minutes, hours, even days. It requires to propagate all over the internet.

Gave it a test with sending email and seems to be alright. Now seems the issue is when using contact form, the email isn’t sending. I have changed from SMTP to php.