• Welcome to the Chevereto user community!

    Here users from all over the world gather around to learn the latest about Chevereto and contribute with ideas to improve the software.

    Please keep in mind:

    • 😌 This community is user driven. Be polite with other users.
    • 👉 Is required to purchase a Chevereto license to participate in this community (doesn't apply to Pre-sales).
    • 💸 Purchase a Pro Subscription to get access to active software support and faster ticket response times.
  • Chevereto Support CLST

    Support response

    Support checklist

    • ⚠️ Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
    • ✅ Confirm that the server meets the System Requirements
    • 🔥 Check for any available Hotfix - your issue could be already reported/fixed
    • 📚 Read documentation - It will be required to Debug and understand Errors for a faster support response

I launched the update to the new version, a few minutes later, blank page!

O

onehost

Chevereto Member
Dear user, kindly note that Tech Support is free, but please note:

  • ⚠️ Check hotfixes first
  • ⏳ Ticket response time is within 72-hours if you need a faster response purchase Extra Support
  • 🇨🇱 Support is delivered in CLST working hours
  • 🚧 Tech Support only covers software issues
▶ Reproduction steps
  1. [Example: Update from X to Y]
  2. [Example: Open the website]
  3. [Example: Go to /upload and upload a X image]
😢 Unexpected result

[Example: The website responds with a 500 error, in some routes it is just a white screen. The debug from the server is... ]

📃 Error log message
HTTP ERROR 500
[Example: Must attach/paste the server error log relevant to this issue]
 
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I'm sorry to hear about this situation as it is not letting you to enjoy the software.

You may refer to our documentation on HTTP 500 Internal Server Error to determine what's exactly the malfunction affecting your system so we can quickly assists you further. Note that you will require to understand our error reporting and follow our debug guide.

Is debugging something totally out of your comfort zone? If so, you can purchase extra support and let us deal with this. You can also ask in Community Help if you are willing to get assistance from other Chevereto users.
 
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