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HTTP 500 / White page issues when go to ../install ( V3.20.14)

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dinhquangvinh1982

Chevereto Member
Dear
I have consulted the content in this topic https://chevereto.com/community/threads/re-http-500-white-page-issues.13599/

I use manual update

  • Download the latest release
  • Upload all the contents of the chevereto folder to your server (usually in the public_html folder)
  • Go to your target website URL and follow the instructions

But I don't understand why I still get an error (HTTP 500 / White page issues) when I want to update the database

Here is my dashboard

  • CLI:/home/admin/domains/vn-z.vn/public_html/upanh/cli.php

  • Cron last ran:0000-00-00 00:00:00 UTC — not running

  • PHP: 8.0.12 /usr/local/php80/lib/php.ini

  • :Apache/2 ~ vnz.vn Linux/apache2handler

  • MySQL:5.7.31

  • MySQL server:Uptime: 11301 Threads: 2 Questions: 5055881 Slow queries: 0 Opens: 13298 Flush tables: 1 Open tables: 2000 Queries per second avg: 447.383

  • :GD Version bundled (2.1.0 compatible) JPEG:1 GIF:1/1 PNG:1 WEBP:1 WBMP:1 XBM:1


Thanks youupdate chev3.pngupdate chev3.png
 
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I'm sorry to hear about this situation as it is not letting you to enjoy the software.

You may refer to our documentation on HTTP 500 Internal Server Error to determine what's exactly the malfunction affecting your system so we can quickly assists you further. Note that you will require to understand our error reporting and follow our debug guide.

Is debugging something totally out of your comfort zone? If so, you can purchase extra support and let us deal with this. You can also ask in Community Help if you are willing to get assistance from other Chevereto users.
 
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Dear @dinhquangvinh1982,

Unfortunately, this ticket has more than 14 days without a reply or feedback from you. We will now consider this ticket abandoned and its status is now closed.

Please, don't hesitate to create a new ticket if this matter is still causing you trouble. If this is already solved you can ignore this message.
 
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