• Welcome to the Chevereto user community!

    Here users from all over the world gather around to learn the latest about Chevereto and contribute with ideas to improve the software.

    Please keep in mind:

    • This community is user driven. Be polite with other users.
    • We recommend purchasing a Chevereto license to participate in this community.
    • Purchase a Community Subscription to get even faster ticket response times.
  • Chevereto Support CLST

    Support response

    Support checklist

    • Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
    • Confirm that the server meets the System Requirements
    • Check for any available Hotfix - your issue could be already reported/fixed
    • Read documentation - It will be required to Debug and understand Errors for a faster support response

Guest Images not Moving to Account

S

siddharth

💖 Chevereto Fan
Pro
Hi There,

Not sure how to reproduce the steps because it is an issue on the user side.

I can see the user uploaded 5000+ images and after a while, he created an account. I see that only a few images moved into his account.

I believe, in this case, all the images need to move to his account.

I did some verification

I can see that the user account IP is matching with all the guest image IPs, but still, most images are not moved. What can be the issue?

I did manually updated the image table (with user ID based on uploader IP) and user table (statistics) to match the images and so the user can find all his guest images in his account.
 
The system which determines the guest to registered uploads on signup works using sessions. To upload that ammout perhaps it took days, I don't know how much predictable is session handler under these conditions.

To be honest, I don't know why it may be caused but I won't worry that much if this happens in situations where people upload 5000+ images using the web ui.
 
The user has uploaded all those images in less than 24 hours. And not sure whether he made us of website or plugin option but not API as our API is not public.

And we are using Redis. Along with the session for adding images to a user account, I believe if we can also map the images to an account using uploader IP also will be a better addon.

Note: May be a remote upload of all those images? , not sure. I believe we have to map even if they uploading using remote, or plugin or API.
 
Last edited:
You must log in or register to reply here.
Back
Top