• Welcome to the Chevereto user community!

    Here users from all over the world gather around to learn the latest about Chevereto and contribute with ideas to improve the software.

    Please keep in mind:

    • This community is user driven. Be polite with other users.
    • We recommend purchasing a Chevereto license to participate in this community.
    • Purchase a Community Subscription to get even faster ticket response times.
  • Chevereto Support CLST

    Support response

    Support checklist

    • Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
    • Confirm that the server meets the System Requirements
    • Check for any available Hotfix - your issue could be already reported/fixed
    • Read documentation - It will be required to Debug and understand Errors for a faster support response

Database upgrade from v3 to v4

Jailer

Chevereto Member
*️⃣ Must open one ticket per issue. If you are experiencing multiple issues don't hesitate to create multiple tickets for each issue.

▶ Reproduction steps
  1. Upgrading the site from v3 to v4
😢 Unexpected result

Attempting to upgrade the database results in the "something went wrong" error.

📃 Error log message

I can't seem to enable error logging or debugging so I don't have any attached logs.

I successfully updated the website files manually from the latest v3 to v4.0.4 and the correct version is showing in the admin panel. I'm receiving the "Something went wrong" error message when I try to upgrade the database. I can't enable debugging in the admin panel to see what the error message is. I select enable and then save and it says my settings have been saved but if I refresh the page I reverts back to disabled. I have also tried adding error logging and debug variables to the ./env.php file but when I do I get the "something went wrong" error message when visiting the website. I'm kind of stuck here as I can't see what's going on that's causing the database upgrade to fail. Any help you can offer would be appreciated.
 
Back
Top