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Client Satisfaction Survey (2016)

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Rodolfo

⭐ Chevereto Godlike
Chevereto Staff
Administrator
Hey guys,

Once a year I run an anonymous survey among clients to collect feedback about Chevereto. The survey for 2016 is already live and it is accepting answers right now.

Link: Chevereto Client Satisfaction Survey (2016)

I hope it won't take that long and as always your feedback is highly appreciated.

Thanks.
 
@malvernweb
OK-good point-I have 5 images on my 22 inch monitor but the point of this low number of images is to make page loading as fast as possible.
Not all of us are on a fast internet connection....
This setting seems to work well for my target audience and 'community contribution' of;
https://www.bunsenlabs.org/

Cheers,
Neil
 
Dashboard > Settings > Listings

Haha, I didn't want to know how he did it, I wondered "why" he did it :)

My apologies, it is five images, I said four.

Fair comment about peoples internet speeds, however, just one thought on that ....

The first five images load, then the user has to click on the next page, which takes some time, then the next five images have still got to load. To view the images, they have to load at some point, so why not just let a pageful of images load? Or use a free CDN like Cloudflare and let that handle some of the bandwidth and speed issues?

But hey, it's your website, and if that's how you roll, it's nothing to do with me :):):):)

Cool niche uploading Linux stuff, I've never seen an image site specialising in that :thumbsup
 
Hey guys, the survey has already enough answers so is time to discuss it.

upload_2016-6-25_21-30-35.png

Based on the survey, the stuff that Chevereto does best are 41.8% Constant updates (security) and 35.4% Addition of new features. I'm OK with that because that is 75% of what I do at Chevereto. The thing that is really odd for me is that another 35.4% said that the worst thing was addition of new features. So if the opinion is 50/50 I've to open the discussion for it.

I think that those who answer that addition of new features was the worst thing are expecting to get major features every month and that is impossible with the current pricing model. I'm up to add more major features but that cost way more and it will need a yearly subscription. I'm not sure if everybody is ready to make that happen, specially if we consider this:

upload_2016-6-25_21-48-15.png

I think that is great that something that you purchased back in 2011/2012/2013/etc is still fresh and without paying one single extra dollar, but if the opinion is splitted I've to open the discussion for it.
 
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I think part of the problem is people don't realise the amount of work that goes into a big modification.

My own opinion is that if you were to start charging a yearly subscription for updates, then I would pay it. I suppose another option would be to go down the route of paid plugins to add extra functionality. Keep the base model as it is with security updates etc, but make things like commenting systems modular and charge on a per user basis for those that wanted to use it.

I already think we get far too much for our money!

If somebody asked me to write this for $99 ... I certainly wouldn't. I wouldn't do it for $999 dollars for that matter!
 
Yearly subscription OR plugins based is a good option...but for me : i am just following what is going on as i had to delete my site. been waiting for built in commenting system for over a year now....don't get me wrong i love your work a lot BUT if you add following and notifications and likes, it is obvious to add communication to the users otherwise no point to add the rest and let them like a picture or anything else. This stupidly simple addon (commenting) was asked sooooo many time over the time since i purchased it is unbelievable why isnt it added already.

new features like meme generator and all those are just once in awhile usage but keeping people on the site is a much bigger % of your customers requirement.

fully support you that there are thing you think otherwise, that is normal...but in the end of the day how many people asked for it ? one single thing : communication.

in case there will be a yearly keep in mind the ones that has lifetime already.... plugin based is a better option.

Right now i would need CHV with VR video, photo capabilities :D
 
This stupidly simple addon (commenting) was asked sooooo many time over the time since i purchased it is unbelievable why isnt it added already

You also requested a LOT the social features stuff, I believe that you even mentioned that it was the only thing missed to launch your website. Now you are asking about comments and VR just like you asked about the social stuff. Not saying that I won't add comment system, just saying that you get easily hyped for everything.

Comments are not something that important, in fact comments are just a secondary feature in any website. Even big websites rely on Discuss and internal comments system won't be that great or have all the features that Discuss already have. You won't get the moderation tools, inline reply or spam protection in the way that Discuss works.

in case there will be a yearly keep in mind the ones that has lifetime already.... plugin based is a better option.

Problem is that is customers wants more major functions so the only way to get there is with a subscription model. If you want better and more code I need to earn more for it. Plugins are just extras which allows to make a custom build but it doesn't push new and better features and it makes the complete package extremely expensive.
 
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I have asked for internal comments for over a year and been accepted also other came up with it multiple times. Not an external system that needs a 2nd login. Users prefer a simple solution not multiple sign ins per site. Not a issue im using a slow but stead FB group and comments are essential for the photo critics between members.

Vr had a smile next to it as we talked about it in private and i know it will not happen. only expressed what im looking for for my new business that i actually do full time.

Whatever you choose if someone has a lifetime membership please don't take that away...for old users ;)
 
For Chevereto I won't change things. I really doubt about a subscription model, it just didn't worked in the past and I don't see it working in the future.
 
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Hey guys, the survey has already enough answers so is time to discuss it.
From looking at the results from your poll I strongly agree that documentation is something you probably need to concentrate on more rather than concentrating on adding more additional new features first Rodolfo.
A good script with many features does need good user guides, FAQ's and a good readable guide on how to update, just as it needs technical advice given in simple words for new users to understand rather than advice of remove or change code in X file as many won't even know where x file is let alone what string of code to remove or change.
When I used to be involved in Free phpBB forums I designed a sub forum in the support forum with a FAQ's topic and individual user guides to all the added phpBB mods that we added so members could read it and learn for themselves, although you do have the FAQ's and a guides and how to section they are more user based questions/topic starters rather than your own topics explaining what each function/feature does, the sections are not really good for new members wanting to find things out as the questions asked may not explain things fully.

Community also features high on a worst feature, I totally agree that is something that needs addressing especially after our previous heated discussions that did not help with some regulars within the community intervening, not only could I not put concerns across to you as the developer/owner I felt the community made matters far worse than they should of been and I seemed to lose track of my initial concerns which made my concerns fruitless.
(just so you know I have collected evidence for you to see, and will PM that later if your interested)

I am not surprised to see new features high up as a worse thing, like I have said you do have two types of users for the script and unfortunately as I see it you are only pleasing the one type and not the other, I am assuming from the poll there is a good % who want a more simple script rather than your explanation Rodolfo, as I see it you add new features regularly so no one should ever say your not adding enough.

Interesting that new features comes in high for the good things, at about the same % as the bad things, again I think two types of user here wanting different things in the script.
I know you have said you won't do a second simpler version of the script and I won't even ask for it but I think from reading those polls it is needed, not only for existing customers but also future ones too.
 
Documentation is not good enough but at this point I won't drastically improve the docs. There's no point in doing that at this stage because V3 is reaching its final development cycle. Sure thing I will add more stuff but I won't add guides for everything or a function reference. For V4 things will be way better with two documentations: Internal functions/methods reference and step-by-step guides.

Still not going into your split version idea, I'm just thinking in how those who urge for new features don't compromise those who don't. Reality is that some customers wants new features ASAP but I don't know how many of those are willing to pay for it. The poll never addresses that and maybe customers want new major features every month but without paying extra. We are just assuming that those which wants more major features are willing to pay for it. For me is a no brainier: There will be always the need or urge for new features but if you need to pay extra that changes things. Why you will pay extra for stuff that you don't need at a given time? So plugins arise but again, plugins doesn't means more features over time, it just creates segmentation.

I think that I will just leave things as is. This happened with Chevereto 2 when it reached his maturity and I had to came up with a complete new core and everybody loved it. In this 2 years several things have happened and I lost count on how many things have been added/changed, the core needs a new upgrade and that is already happening. Quickty is in very advanced stage at this time and the new G\ is almost done. Since Quicky adds several things that Chevereto doesn't (live theme editing, extended API, session control, etc.) and all that stuff will be ported to Chevereto v4.

Regarding community, I think that we are talking about community features like marketplace, user powered guides and stuff like that. None of those exists today (already tested and it didn't worked) so it just needs a larger user base. Remember that this is a paid script so community won't be ever like in an Open Source project.
 
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I think I was one of those who voted that the documentation is lacking. When I look at it for certain things, more often then not it's missing examples and detailed explanations for various uses of code that I'd like to see.

A good example of what we need is explanations for how wordpress does their hooks.

Down side is, this is a very time consuming endeavor. I'm wondering if eventually opening up the documentation to community driven might be more ideal?
 
Between what is the size of sample, its important as mostly the ones who are looking out for something new or ones who need support login frequently, than the ones who are happy with it.

And coming to poll,

On addition of features:
IMO those who opted for addition of new features as worst thing are expecting them at a faster pace (which is not easy as it seems to be) than current releases, as the same is voted up in other one.

On documentation:
This definitely needs a look as the regular/new client is not aware of things available and will be confused till ones spends some extra amount of time. (wiki with clients contribution can be thought of imo)
Also to make it easier I guess some sections like pages, categories, etc... need to be separated from settings part, and some regular wordings need to be added like external storage (CDN), advertisement (banners), appearance and then theme under it, etc

On community:
I guess Chevereto support forum played on poll a bit (first thing that came to my mind was the support forum when I read community)

On pricing model:
With price comes more responsibility and users who want to spend on, expect things more quickly and this might lead to underdeveloped, tested product releases and thus might effect more imo.
 
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