Changing hosts, getting errors, where to look, etc.

[Drifter]

Dear user, kindly note that Tech Support is free, but please note:

• ⚠️ Check hotfixes first
• ⏳ Ticket response time is within 72-hours if you need a faster response purchase Extra Support
• 🇨🇱 Support is delivered in CLST working hours
• 🚧 Tech Support only covers software issues

▶ Reproduction steps

1. [Example: Update from X to Y]
2. [Example: Open the website]
3. [Example: Go to /upload and upload a X image]

😢 Unexpected result

[Example: The website responds with a 500 error, in some routes it is just a white screen. The debug from the server is... ]

📃 Error log message

[Example: Must attach/paste the server error log relevant to this issue]


I am attempting to move hosts. I have updated the database information and such but am getting the white screen. Added "3" to error log creation and get the following;

w, snap! Internal Server Error [debug @ print,error_log]

** errorId #6cc52ce228ecaec0 **
>> ParseError [0]: syntax error, unexpected '='
At /chev/lib/G/classes/class.gettext.php:406

Stack trace:
#0 unknown file(unknown line): class_autoloader('G\Gettext')
#1 /chev/app/lib/classes/class.l10n.php(193): spl_autoload_call('G\Gettext')
#2 /chev/app/lib/classes/class.l10n.php(121): CHV\L10n::processTranslation('en')
#3 /chev/app/lib/classes/class.l10n.php(132): CHV\L10n->__construct()
#4 /chev/app/lib/classes/class.l10n.php(232): CHV\L10n::getInstance()
#5 /chev/app/lib/classes/class.l10n.php(252): CHV\L10n::getStatic('gettext')
#6 /chev/app/lib/classes/class.l10n.php(213): CHV\L10n::getGettext()
#7 /chev/app/lib/l10n.php(27): CHV\L10n::gettext('Recent')
#8 /chev/app/web.php(275): _s('Recent')
#9 /chev/lib/G/classes/class.handler.php(125): CHV\{closure}(G\Handler)
#10 /chev/app/web.php(407): G\Handler->__construct(Array)
#11 /chev/app/loader.php(230): require_once('/chev/app/web.php')
#12 /chev/index.php(20): include_once('/chev/app/loader.php')

What should I be looking for and where?

 

[Rodolfo]

Can you quickly check the system requirements first to make sure that your system supports the software? The solution for this issue may be easy as simply update the old components in your server stack. In this case, you are running an unsupported PHP version.

What kind of server you are using? If this is a new provisioning you may want to check our official deploy offering.

 

[Drifter]

Thanks for the guidance. I updated the php version to 7.4 fast cgi and everything seems good.

Updating Chevereto from the dashboard failed due to an api problem but I suspect that's likely permission issues. It's working which was the main thing. I'll do a manual upgrade tonite.

Thanks again.