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Can't extract /app/install/update/temp/chevereto

Mori

Chevereto Member
Anyone facing the same problem ?

Update failed​

  • 20:56:39 Can't extract /app/install/update/temp/chevereto_3.20.18_5c3088306bfb41e49644cb66.zip
  • 20:56:39 Attempting to extract v3.20.18
  • 20:56:39 Downloaded v3.20.18, proceeding to extraction
  • 20:56:38 Starting v3.20.18 download
  • 20:56:38 Update needed, proceeding to download
  • 20:56:38 Last available release is v3.20.18
  • 20:56:37 Checking for updates
  • 20:56:37 Valid license key
  • 20:56:29 Installed version is v3.20.17
 
Could be a corrupted download. I didn't have any issues when I upgraded to 3.20.18

Try running the update again...
 
The problem could be quite a few things. Are you running Chevereto on Shared Hosting or your own Server?

Have you upgraded from previous versions in the past without errors or is this the first time?

You could try downloading v3.20.18 and manually upgrade your installation.
 
You should always check the docs before, as for about the last 6 months is now recommended to rely on the manual update. The docs are also clear on that if it fails you should simply switch to manual.


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