Can't buy v5

[DimmKo]

Hello!
Sorry for my bad English.

I am a long-time customer (v3 and v4 licenses).
I noticed that my country is no longer available in the billing form. Is this intentional, or is it a limitation of the payment provider?

Also, I can access the checkout page only through a proxy. Without it I receive E-403.

 

[Rodolfo]

Thanks for reaching out, and sorry for the trouble.

This isn't a restriction on our end. It's because our payment provider, Paddle, is required to comply with international sanctions, which limits which countries they can support.

You can see the full list of supported countries here: https://www.paddle.com/help/start/intro-to-paddle/which-countries-are-supported-by-paddle

We're sorry for the inconvenience this causes.

 

[DimmKo]

Oh! (
Thank you for Your reply.

If I buy new version over proxy, that be correct and next time licence is not be unsupported (withdrawn)?

 

[Rodolfo]

We don't have any visibility into how Paddle handles this on their end, so we can't guarantee whether a purchase made that way would remain valid long-term. If you'd rather avoid that uncertainty, feel free to reach out via our contact email and we'll see what options are available for your case.

 

[DimmKo]

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