Blank page after the update to 3.18.0

[TAKIRUKIDO]

🎯Description of the issue

Blank page after the update to 3.18.0

▶🚶‍Reproduction steps

Update from /dashboard

😢Unexpected result

After the update, blank page and can't access /dashboard

📃Error log message

No errors in .logs

 

[Rodolfo]

You will need to get me some sort of log, and if nothing gets logged is because (reasons) systems are usually provided for production usage. Please confirm:

• You have configured debug level
• You have configured PHP error reporting
• php.ini display_errors and error_log are properly configured
• The user running the process has permissions on the logs path
• You have restarted PHP-FPM/Apache/Nginx to apply changes

 

[TAKIRUKIDO]

1. Debug level is configured.
2. php-fpm error reporting, ok
3. php.ini configuration is fine
4. All permissions are fine
5. Restarted php-fpm 7.4 and NGINX.

Error logs don't show any error related to Chevereto.
CTRL+U on the homepage looks empty.

 

[Rodolfo]

Dear user, in that case I'm afraid that I need to check your server to inspect the errors in your behalf. As you haven't gave me any insight of any potential issue I just assume that this is bad provisioning.

This service cost $45 per event, and must be paid upfront. Let me know if this is an alternative for you.

You are also welcome to use the documentation, which I really encourage you to do it as it is part of the expected skills required when running a software like this.

 

[TAKIRUKIDO]

Thanks for your support.

 

[Rodolfo]

Got it.

Aw, snap! Internal Server Error [debug @ print,`error_log`] - https://v3-docs.chevereto.com/setup/debug.html

Fatal error [400]: SQLSTATE[HY000] [1045] Access denied for user 'wall'@'localhost' (using password: YES)
Triggered in /lib/G/classes/class.db.php at line 99

Stack trace:
#0 /lib/G/classes/class.db.php(110): G\DB->__construct()
#1 /app/loader.php(67): G\DB::getInstance()
#2 /index.php(20): include_once('/app/loader.php')

Open app/settings.php and make sure to put the right values.

You just saved yourself $45! Congratulations.

 

[Rodolfo]

Fatal error: Uncaught Intervention\Image\Exception\MissingDependencyException: PHP Fileinfo extension

You will want to enable the mentioned extension, plus Imagick. That way you will enjoy all the performance improves of 3.18

 

[TAKIRUKIDO]

Thanks. But all my values are correct. It seems like somehow, after the update, my database was corrupted.
I will Reinstall CHV, and restore the database.

Thanks for your time.

 

[TAKIRUKIDO]

Solved after I reinstalled CHV and restored the database.

Thank you again.