• Welcome to the Chevereto user community!

    Here users from all over the world gather around to learn the latest about Chevereto and contribute with ideas to improve the software.

    Please keep in mind:

    • 😌 This community is user driven. Be polite with other users.
    • 👉 Is required to purchase a Chevereto license to participate in this community (doesn't apply to Pre-sales).
    • 💸 Purchase a Pro Subscription to get access to active software support and faster ticket response times.

Black images after upload

Status
Not open for further replies.
M

Majen

Chevereto Member
We're experiencing sporadic black images in our user uploaded images, but couldn't reproduce it until now. Fortunately, we received an original image file that appears black once it was uploaded. I think there might be a bug in the image transformation during the upload.

Original

File: 24-bit BMP file attached as original.bmp
Uploaded: http://img.em-upload.de/4rA

Changed

File: The same 24-bit BMP opened in Photoshop and saved again as 24-bit BMP under changed.bmp
Uploaded: http://img.em-upload.de/4ri

I just noticed that I can only attach files up to 1 MB here. To which e-mail address can I send you a ZIP archive (5.1 MB) with the two BMP files?

I hope you can find out what's going wrong with the original file once you received it.
 
Ok, I've noticed the issue. Sadly it will take time to debug but I'm working on it.
 
Status
Not open for further replies.
Back
Top