Must read Add an extra support layer?

Which kind of extra support service will you willing to pay for?

  • Premium support subscription (pay for n issues, time based)

    Votes: 3 37.5%
  • Support per incident (pay for 1 issue)

    Votes: 3 37.5%
  • None

    Votes: 2 25.0%

  • Total voters
    8

Rodolfo

Chevereto creator
Chevereto Staff
Hey there,

As you may know, I avoid at most to deal with server issues as it is a very expensive task that is exhausting and time demanding.

One of my goals with V4 is to make support easier and less frustrating for everybody. The problem is that during the time it takes to replace V3 there will be indeed many users absolutely abandoned to their luck if I don't start providing an extra layer of support.

What I want to know is which kind of market exists (if any) around extra supporting services. Please share your vote/opinion so I can know better your needs, don't be shy telling me how much money you will be willing to pay and what you want in return.

If there's a market for this I will be consider to provide an extra support layer. Feel free to share your thoughts.
 

HenrysCat

Core license
License owner
$5 per incident
or
$30 per month
or
Forget server issues and put all your time in to v4, most people use shared hosting which is supported, I use open source control panels, which are also supported and have their own forums.
 

Rodolfo

Chevereto creator
Chevereto Staff
Forget server issues and put all your time in to v4
I want to know if there's a market, in which case I could consider to train/hire people for an extra support layer. The collaboration thing isn't happening, so I want to try out offering this job for other community members.
 

mkerala2

Network license
Beta tester
If it is server issues, then the cost should be per issue.

I am interested in this model and could bid on issues and make some extra money.
 

Rodolfo

Chevereto creator
Chevereto Staff
I am interested in this model and could bid on issues and make some extra money.
That's exactly my idea, that others provide support and earn money out of it.

Thing is that regardless how support is handled, everybody has a fixed capacity on how much issues can be handled and V4 will introduce a lot of supporting needs as it will drop support for shared servers (sorry @HenrysCat).
 

mkerala2

Network license
Beta tester
That's exactly my idea, that others provide support and earn money out of it.

Thing is that regardless how support is handled, everybody has a fixed capacity on how much issues can be handled and V4 will introduce a lot of supporting needs as it will drop support for shared servers (sorry @HenrysCat).
That would mean a much smaller market for Chevereto? But this would bring up the possibility of a managed Chevereto solution for those less tech-savvy people wanting to run an image hosting platform.
 

Rodolfo

Chevereto creator
Chevereto Staff
That would mean a much smaller market for Chevereto?
The market is smaller as about 30% installations are running on non-dedicated machines. V3 will keep filling that market for a lot of years while V4 eats its own share. If you look around Chevereto is unmatched, there's nothing close to it so V3 lifetime will be memorable.

V4 is way different software, a giant leap ahead and we shouldn't even consider it a succesor but a complete different beast. It aims for a modern market and I will provision the entire server model, which will allow to dockerize all the things, to spawn specialized management services, k8s, etc.

this would bring up the possibility of a managed Chevereto solution
I will love to focus my work on the software, it's documentation, training and certification. I'm totally in for spawning a market around third-party managed Chevereto instances, support, everything.
 

lovedigit

Core license
License owner
V4 is way different software, a giant leap ahead and we shouldn't even consider it a succesor but a complete different beast. It aims for a modern market and I will provision the entire server model, which will allow to dockerize all the things, to spawn specialized management services, k8s, etc.
Now that you mention it. I am very excited about K8s support.
I already run my current chevereto based websites on one of my DO managed k8s cluster.
v4 is exciting. Hope it helps us solve monetization issue. I think you're already working on it, as I saw your thread on this topic.

About support, I think people will require some kind of support for server related stuff, or at least to set it up or troubleshoot issues if they didn't set it up themselves. Optimization and scalability comes to my mind as well.
I personally would not require support, however, there should be market for it, and I agree with others, it can be per incident based solution, or there can be support plans in place that covers monthly reported incidents. In case of monthly plans, there can be multiple plans based on level of support required.
I recently used Scaleway, and they have similar approach.
Free tier for usual email/ticket support that has undefined response time.
2.99/month plan where response time is less than 12 hours.
49/month plan where you can get in touch on phone and email with addition to tickets.
499/month plan where a dedicated representative will be made available for you who responds within 30 minutes during business hours.
 

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