teolinkiat
Chevereto Member
⚠ README FIRST ⚠
This is the ticketing system available for Chevereto, in which you can report any problem affecting your installation. There are different levels of support depending on the software and licensing being used.
Note: If the problem can be reproducible (also affects demo or other installations), consider reporting it as a bug.
Tech Support only covers software issues caused directly by Chevereto. Tech Support doesn't cover network issues, neither faulty hardware or bad configuration in the software requirements (HTTP web server, DB server, replicas, etc). Issues not covered by Tech Support can be handled at the standard fee of $45 per-incident.
Below you will find the Tech Support template that you must use when using this section. You can remove all text above "🎯Description of the issue".
🎯Description of the issue
Unable to connect Amoazon S3
📃Error log message
Error: Error executing "PutObject" on "https://chevereto-dhd.s3.ap-southeast-1.amazonaws.com/Chevereto_test_2021-01-16_04h21m06s.png"; AWS HTTP error: SSL CA bundle not found: /www/wwwroot/pic.dragonhd.xyz/app/vendor/ca-bundle.crt - check your input parameters
This is the ticketing system available for Chevereto, in which you can report any problem affecting your installation. There are different levels of support depending on the software and licensing being used.
| Licensing | Support | Description |
|---|---|---|
| Core License | Ticket | You provide the error and logs, you get feedback in how to fix the situation. |
| Network License | On-site | You provide server access and the error is handled directly in your installation. |
| Chevereto-Free | Ticket (delayed) | Same as Core license but without any priority. |
Note: If the problem can be reproducible (also affects demo or other installations), consider reporting it as a bug.
Tech Support only covers software issues caused directly by Chevereto. Tech Support doesn't cover network issues, neither faulty hardware or bad configuration in the software requirements (HTTP web server, DB server, replicas, etc). Issues not covered by Tech Support can be handled at the standard fee of $45 per-incident.
Below you will find the Tech Support template that you must use when using this section. You can remove all text above "🎯Description of the issue".
🎯Description of the issue
Unable to connect Amoazon S3
📃Error log message
Error: Error executing "PutObject" on "https://chevereto-dhd.s3.ap-southeast-1.amazonaws.com/Chevereto_test_2021-01-16_04h21m06s.png"; AWS HTTP error: SSL CA bundle not found: /www/wwwroot/pic.dragonhd.xyz/app/vendor/ca-bundle.crt - check your input parameters
