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update error

  1. K

    Update from 3.20.20 to 4.1.3 "Chevereto is not installed"

    *️⃣ Must open one ticket per issue. If you are experiencing multiple issues don't hesitate to create multiple tickets for each issue. ▶ Reproduction steps Upgrade from 3.17 to 3.20.20 (no issues) Delete "Vendor" Extract/overwrite 4.1.3 Change PHP to 8 (8.3.7) Create app/env.php Proceed to try...
    • Kenzato
    • Thread
    • database updating error install mysql php update update error
    • Replies: 6
    • Forum: Community Help
  2. W

    Unknown Error when attempting to update to V3.20.14. After being asked for my V3 licence key, the installer errors out and does not complete.

    Dear user, kindly note that Tech Support is free, but please note: ⚠️ Check hotfixes first ⏳ Ticket response time is within 72-hours if you need a faster response purchase Extra Support 🇨🇱 Support is delivered in CLST working hours 🚧 Tech Support only covers software issues ▶ Reproduction...
  3. sprindesk

    Update failed

    Update failed 16:52:53 error 16:52:40 Installed version is v3.20.13
  4. D

    Update Licence Issue

    Good Evening, This evening I have tried to update from v:3.20.13 > v3.20.14 via the Dashboard the software asks for my licence key When I put my licence key in, the update errors out instantly... I have checked the licence file can be read (it has permissions 0777 on cPanel) and it is...
  5. curtsnow

    Update Caused 500 Error

    ▶ Reproduction steps I installed the update to 3.18.0 (I had hoped it would fix an issue with no cover images being generated for newly created albums.) I have since had my web host restore the site from backup, so it is back up and running on 3.17.0 😢 Unexpected result The software update to...
  6. cingjp

    Unable to complete version upgrade

    🎯Description of the issue [Upgrade errors have been prompted since version 3.17] [Because my technology is not enough, so I ask for your help, thank you.Have a nice day!] ▶🚶‍Reproduction steps [Now you can only enter the dashboard] [Any other functions, including the upload function, cannot...
  7. E

    Site throw error after update via siteurl.com/update

    ▶🚶‍Reproduction steps perform update from https://siteurl.com/update half way, it said update failed and the site throw error Theme path G_APP_PATH_THEMESPeafowl/ doesn't exists. and no longer load 😢Unexpected result all url on the site throw the error Theme path G_APP_PATH_THEMESPeafowl/...
  8. Z

    After updating to v3.14.1 the website doesn't load anymore. At all.

    🎯Description of the issue After updating to v3.14.1 the website is borked. Doesn't load at all, just shows a white page. ▶🚶‍Reproduction steps I've logged in to the dashboard, clicked Notifications, clicked update. Update went through successfully but the website doesn't work anymore. It's...
  9. P

    Update to 3.12.6 crashes site

    Site was running without any issues on V3.11.1 When doing the automatic installation for the latest update of Chevereto (3.12.6) the site reported this error: Parse error: syntax error, unexpected '.' in /home/frurpics/public_html/app/lib/classes/class.login.php on line 313 Next I downloaded...
  10. M

    Cannot update to beta due to license error

    My site was running 3.10.8 and was able to update it to 3.11.1 without any issues. Then I tried to update it to the latest beta as follows. I think I am missing the beta license as per the log. So this may not be a bug. ▶🚶‍Reproduction steps Added updater.php and class.settings.php Opened...
  11. Aldin

    Can't perform automatic update

    🎯Description of the issue I'm getting an error when trying to update via the Dashboard. ▶🚶‍Reproduction steps Go to Dashboard Click Update Now 😢Unexpected result I'm getting the following prompt. This installation can't use the automatic update functionality because this server is missing...
  12. slyckers

    Update 3.8.4 and PHP ?

    Hello, My current version works well and this is my configuration: I'd like to do the update manually, but in the recommendations, specify you need PHP 5.5 or higher. Currently 3.7.4 version works great with my PHP release. Is it imperative to update PHP-or do you think the new version will...
  13. slyckers

    Automatic Update Please

    Hello, Why the automatic update does not work on my site. Do it manually is dangerous :( Can you specify the folder you need to CHMOD the update is possible please? https://resizup.com Thanks Support
  14. NanJingCunBa

    Update prompted not connected to my site

    Trouble to help me to see, I upgrade when prompted by the error of the figure.
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