Server error (Internal server error) after update

[davidlevy]

I just updated from 3.12.3 to 3.12.5
Chevereto prompted me to upgrade.
After doing so, my uploads broke, Internal server error.
To be sure, through cpanel, I repaired and optimized all the chevereto tables.

I had no issues uploading before the update.
how can I diagnose and fix this?
Thank you

 

[davidlevy]

I checked the server log
"POST /images/json HTTP/1.1" 500 0

 

[Rodolfo]

how can I diagnose and fix this?

When you are about to open a new ticket, you are prompt with a template. On the bottom it reads:



https://chevereto.com/docs/debug

Don't skip the template. Please.

 

[davidlevy]

PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 99532800 bytes) in /{censored}/app/lib/classes/class.imageresize.php on line 213

256MB mem limit, php set limit for upload 64MB, Chevereto upload limit 42MB.
Images attempted to be uploaded are between 10MB to 30MBs

 

[Rodolfo]

Your server can't handle that load. Get more memory or simply lower the limit.

 

[davidlevy]

That doesn't make sense to me because in 3.12.3 my server... which btw is with your partners TMD hosting with a better server (according to TMD) than what was suggested in the package license deal page... this server did handle resizing ~40MB files just fine for about a week for over 100 images.
After the clicking install on the update notification in Chevereto, it now has this problem I shared above.

I'd also like to directly download this current build and 3.12.3 to compare them, as a license holder, how do I do that? Thanks.

 

[Rodolfo]

Mem usage depends on lots of stuff, being one of them the load of your website.

Please don't mix terms / concepts.

 

[davidlevy]

Your response

Please don't mix terms / concepts.

I feel is unprofessional.

You've been giving me a hard time via PM and now here, I don't know why, but it's undeserved,
I paid for a network license, I have been well mannered and not rude, I expected to be treated professionally and with respect as does any reasonable paying customer.

I followed up by asking

I'd also like to directly download this current build and 3.12.3 to compare them, as a license holder, how do I do that? Thanks.

 

[Rodolfo]

If you want to download X release go here: https://chevereto.com/panel/downloads

I paid for a network license, I have been well mannered and not rude, I expected to be treated professionally and with respect as does any reasonable paying customer.

If you felt that my interactions where harsh, let me address that I'm not an English native speaker and I've never been in an English speaking country. It is normal that my interactions feel very harsh because I don't have the same cultural context that you may have. My proficiency in this language (English) is merely technical.

I think fast and I write fast. If you felt bad, I offer my apologies because it has been never my intention to disrespect you.

Please, don't expect the same communication format that you may get from other companies / developers, is not my thing and you shouldn't trouble yourself about it. I don't have any issues with you, I don't know why or how we get to that.

 

[davidlevy]

I understand now, that makes sense, thank you for explaining.

Also, thank you for the link.
After TDM increased memory limit to 512MB, 40MB images now process again albeit they do process slower than before.
After comparing both versions, I can see no changes were made to the image resizer, only some changes to various other files in that same directory.
The server load has been pretty much the same since day one, as only the same handful of people have accessed the site according to logs.
So bizarre, because I would completely agree if I saw more traffic.

Well, thank you for creating Chevereto and iterating on it. It's among the best looking image sharing self-hosted solution with community functionality.