Recaptcha doesn't work

[allwotlk]

Hello Rodolfo, Can you help me, recaptcha doesn't work on my site, gd has installed, php > 5.5 , ip doesn't block on server. i don't know what to do

 

[Rodolfo]

i don't know what to do

Please explain each issue in a way that I could trigger that issue. Indicate your website URL, steps, etc.

Basically, read this: https://chevereto.com/community/threads/tech-support-guidelines.7552/

 

[allwotlk]

So i can't see any recaptcha, it doesn't show, i am using V2 option. In admin center i use all keys what your engine needs.
PHP:7.1.4
MySQL:10.0.29
GD:Version bundled (2.1.0 compatible)

Webpage http://netpics.org/page/contact

 

[Rodolfo]

Your site isn't even loading recaptcha js, I will suggest you to make sure that all files are properly updated.

 

[allwotlk]

I have reloaded all files on server by ftp, but problem hasn't gone

 

[Rodolfo]

Send FTP access to inbox@chevereto.com

 

[allwotlk]

Done

 

[Rodolfo]

Your contact page was outdated and your theme was also outdated.

Everything has been fixed, please check.

 

[allwotlk]

oh thank you very much, but how can it be when i all files put in upload to server from your archive ?

 

[Rodolfo]

Because that doesn't touch modified files, like your contact page.