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Welcome to the Chevereto User Community!
Here, users from all over the world come together to learn, share, and collaborate on everything related to Chevereto. It's a place to exchange ideas, ask questions, and help improve the software.
Please keep in mind:
- This community is user-driven. Always be polite and respectful to others.
- Support development by purchasing a Chevereto license, which also gives you priority support.
- Go further by joining the Community Subscription for even faster response times and to help sustain this space
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Chevereto Support CLST
Support response
- Extra Support is delivered within 24-hours.
- Pro Subscription ticket response time is within 7 days on Software Support, Bug Tracking and RFC.
- Bug Tracking requires an active Chevereto self-hosted subscription.
- Community Help is user driven. Be polite with other users and do not expect official support.
Support checklist
- Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
- Confirm that the server meets the System Requirements
- Check for any available Hotfix - your issue could be already reported/fixed
- Read documentation - It will be required to Debug and understand Errors for a faster support response
Paypal Charged - But did not receive license
- Thread starter oneill
- Start date
Some emails could bounce for endless reasons as mailbox full, timeout issues, server down, etc... In your case the email failure is:
^^^ It means that your email server wasn't online for receiving emails when our email delivery platform sent the license details. You should check that as we (chevereto.com) and Paddle (paddle.com) send you an email once you complete a transaction, if you didn't get any email you should be worried.
In any case, the license was inserted and you can consume at panel/license.
Code:
smtp; 550 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.2 Connection timed outIn any case, the license was inserted and you can consume at panel/license.