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    Here users from all over the world gather around to learn the latest about Chevereto and contribute with ideas to improve the software.

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  • Chevereto Support CLST

    Support response

    Support checklist

    • ⚠️ Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
    • ✅ Confirm that the server meets the System Requirements
    • 🔥 Check for any available Hotfix - your issue could be already reported/fixed
    • 📚 Read documentation - It will be required to Debug and understand Errors for a faster support response

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J

jamesmaltby

Chevereto Member
Ever since I upgraded to the new version just about 10 minutes ago.. I am getting an error when I try to upload via guest and another registered account that does not have admin rights. However it works fine under my Admin account!.error.jpg
 
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I'm sorry that you are having issues with Chevereto. Kindly note that this situation isn't odd by any means as this is exactly what we expect when something wrong goes on.

What is needed to do now is to debug to determine what's exactly the malfunction affecting your system so we can quickly assists you further. Note that you will require to understand our error reporting and follow our debug guide.

Is this something you feel comfortable doing on your own? Let us know your findings to quickly help you. You can also purchase Extra support to let us do all this for you.
 
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Just looked at the error reporting and debug guide. That's definitely not something I can totally understand. So it's best I get your crew to check it out. I am in the extra support payment section, Will it ask me for information so I can send you guys the login info?
 
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